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Perdon, pero me resulta realmente un incordio, intentar agregar Instagram shop & facebook. No me resulta para nada practico. Las veces que lo he hecho se me ha vuelto a desconectar y los artículos, en caso de variacion de precios, no se actualizan.
Gracias por la revista. Definitivamente suena como una situación estresante, particularmente que intentabas varias veces de conectar tus cuentas a la aplicación. Me gustaría tomar la oportunidad de analizar los errores que estás experimentando actualmente. Te enviaré un correo pronto para preguntar por más información. - Jamilah, Shopify Support
Very disappointing app because i am trying but not able to login kindly do some things to this application
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Installed twice, but no integration with FB. App doesnt work.
Cannot get any reporting in Shopify of FB activity, or Shopify created campaigns in FB.
Hey there,
Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Chris | Shopify
Depuis la bascule sous meta, rien ne fonctionne, plus possible de faire une pub sur le canal de vente, gestion catastrophique des pixels
Bonjour à tous !
Aaron ici avec Meta ! Merci d'avoir pris le temps de laisser un avis. Nous aimerions en savoir plus sur votre expérience avec l'application Facebook et Instagram et vous fournir toute l'aide dont vous pourriez avoir besoin. Si vous souhaitez obtenir de l'aide et que vous ne l'avez pas encore fait, veuillez nous contacter par l'intermédiaire de notre équipe d'assistance commerciale (https://www.facebook.com/business/help), afin que nous puissions vous garantir la meilleure expérience possible.
Nous vous remercions,
Aaron
META IS GARBAGE! I am probably closing my store after 5 months of no resolution to a problem they must have created making so I can't sell on facebook or instagram. This has been heartbreaking. I may have to get rid of my Facebook account entirely after having it since 2009. META taking over Facebook has made my life a nightmare since December 2021 and has left me nearly broke from this experience. I have reached out every way possible which is not many and exhausting to GET ABSOLUTELY NO HELP.
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Facebook channel app. While Facebook is responsible for approving any Business or Commerce accounts, we definitely want to make sure that you get the support you need regarding the issues you are facing with the channel itself. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Can you guys bring the previous version back which was working absolutely fine...The catalog and product sets made in the old version got disappeared....it has started showing pixel issues...What's the point of making our life hard...So many other negative reviews here, are a clear indication that this version is useless............. PLEASE COME FORWARD AND RESOLVE THE MATTER...
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
This app is organized and hard use. There is no way to contact support directly and their review process takes about 2-3 weeks.
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
pas commencer à utiliser l'appli pour le moment, on verra par la suite si elle m'a vraimeent été utile
Merci pour votre critique ! Je vais vous envoyer un e-mail pour en savoir plus sur votre expérience et pour répondre à vos questions. - Emily, Support Shopify
Facebook won't publish my store on my business page because of one funny meme I posted back in October '21. Apparently it went against their 'community standards'. In the five years I have been running my page, this is the first 'violation' I've ever had but this is staying on my page until October 2022. Absolutely disgusted with this decision. They stood by it even after I appealed. Therefore this app is utterly useless.
Hey there,
Mario here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with publishing your store. Please understand that these reviews and approvals are completely handled by Facebook as Shopify has no hand in the decision made. I'm going to follow up with you in an email to share some more information with you that can help explore alternative marketing channels.
Mario | Shopify
App is not working as expected. If you have more than one shop and more than one FB page, this app causes you real trouble. There is no direct support available, using FB Business Pages
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support