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Ads Account disabled after switching to this, no explanation, and very little assistance...I wasted so much money on Shopify in general these past few months, what a scam. So disappointing and frustrating. My first ever store on Shopify and I was just starting to get the hang of it.
Thank you for taking the time to leave you review. I can certainly see how frustrating it would be to not be able to advertise on Facebook. When it comes to account eligibility, this is something determined directly by Facebook so I would like to share resources on how to get this resolved. I will be sending you an email shortly to learn more about what happened and provide you with the proper next steps. Look forward to your reply. - Anna, Shopify Support.
I tried adding this app to integrate my shopify account and fb disabled my account. 8 year old fb account gone and there is probably no way to fix this. Shopify should contact facebook to resolve this issue, everyday so many people get their accounts disabled. If you can't do anything about it for god sake DISPLAY A WARNING STATING "YOUR ACCOUNT CAN BE DISABLED!!!" DON'T YOU HAVE ANY PRODUCT MANAGERS SERIOUSLY ? DON'T ASK FOR MY FEEDBACK DISPLAY A WARNING OR REMOVE THE APP, OTHERWISE I WILL LODGE A COMPLAINT IN CONSUMER COURT
Thank you for sharing your experience. I can definitely understand how it would be stressful to have your account disabled by Facebook after setting up the app. I can assure you that this is not a common occurrence. As you know already know, Facebook determines account eligibility so I want to ensure you have the proper resources to get this resolved. I will be sending you an email shortly to provide you the next steps. - Anna, Shopify Support
Unable to connect to Facebook properly. Useless app as it has been like this for a long time. I don't know if Shopify will fix it at all.
cannot use in india as services are being not provided in india. its basic feature.shopify is also doing nothing in this.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
It does not work. We are getting errors, the app is not even opening. When we tried to open it says: "Your Request Couldn't be Processed
There was a problem with this request. We're working on getting it fixed as soon as we can.
-Return home"
Hi there!
Paola here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.
I look forward to chatting with you!
Paola | Shopify Support
Haven’t been able to connect my shop to this. I want to show my shop on instagram. Meta staff are NOT helpful at all. I’ve been emailing and begging for help for 62 days. They are useless and have zero empathy. It’s all “upload a screen recording” then do this 20 step ritual that won’t work, then we’ll close your ticket and ignore you. I’m losing out on potential sales with the lack of help. Terrible platform, im stuck in the mud and no one will help me!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Impossible to work because Facebook considers the .CSV lists to be incomplete and cannot be solved if you are not familiar with programming
Hi there,
My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.
Chris | Shopify Support Specialist
Si pudiera darle -10 estrellas lo haria! es HORRIBLE ESTA APP me restringeron permanentemente mis 2 cuentas FB & IG, dato curioso si uno abre otra pagina la acepta pero con errores al subir productos y lo que es peor uno tiene que crear un nuevo nombre, asi que toda la papeleria no sirve. NO LA USEN!!!!!
¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
[Metasoporte].
terrible add on the app doesn't allow me to connect or allow me to active my shop and has been stuck in review for about a month now SCAM!! WOULD GIVE IT A ZERO BUT DOESNT LET YOU
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
App funktioniert, aber es können keine Kampagne erstellt werden. Ich werde zu FB verwiesen, aber die können nichts machen, da die App schuld ist. Naja, super Support würde ich sagen. Auf FB schieben und selbst den Fehler verursachen, denn manuell kann ich Kampagnen erstellen. Wofür benötige ich dann die App? Achja, Instagram Verbindung funktioniert bis heute nicht