Anmeldelser (7.126)

Samlet bedømmelse
4,2
Antal pr. bedømmelsesniveau
  • 65 % af bedømmelserne er på 5 stjerner
  • 14 % af bedømmelserne er på 4 stjerner
  • 5 % af bedømmelserne er på 3 stjerner
  • 2 % af bedømmelserne er på 2 stjerner
  • 14 % af bedømmelserne er på 1 stjerner
19. oktober 2022

It's not working. I am disappointed : get an error message. i can't even connect to the facebook and connect my pixel.

aganewstech
Canada
4 måneder bruger appen
Meta svarede 20. oktober 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds as though your shop is being affected by a known issue on Facebook’s team which their team is working on resolving. I'm going to follow up with you over email to open up the lines of communication, in order to let you know when the issue has been resolved!

Charlotte | Shopify

2. november 2022

Hello I've been trying to set up Facebook Pixel since yesterday but without success with we kept saying Sorry, something went wrong.
We're working on getting this fixed as soon as we can. and when I try to set it up via the sales channel, many options are not available at all, please help

KIID
Tyskland
4 måneder bruger appen
Meta svarede 3. november 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

7. juni 2023

When i try istall this app i always get this error. "oops. something went wrong." It doesn't work succesfully. I just install once but i didn't install 2nd time this app. It crashed.

kelebekbuket
Tyrkiet
4 måneder bruger appen
Meta svarede 14. juni 2023

Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]

3. december 2022

This is the worst integration app on shopify, literally a minefield to workout i have been trying to get shop linked to my instragram account and that has been a pain! first if you do not have a facebook page dont even bother. Even when you do create one you are restricted so whats the point. I have sent all documents i can muster and still restricted. Fix it!!!

GenesandStitches
Storbritannien
3 måneder bruger appen
Meta svarede 5. december 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

7. juni 2021

What's the point? I try to connect via Shopify to Facebook utilising this ad. I have attempted so many times that I am uninstalling once again in order to see if that will fix the issue but I will not hold my breath!
This is not a rare problem but attempting to rectify as an end user & store owner has a massive impact on business and the working day.

Lab & Co
Storbritannien
3 måneder bruger appen
Meta svarede 9. juni 2021

Hi there!

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you've been having with getting connected - there are many moving parts to the Facebook Channel so I'm going to look into this further to find out the issue, and follow up with you in an email to open up the lines of communication here so I can see if I can get you up and running.

Robyn | Shopify

21. oktober 2020

Like many others who have reported the same issue with this app from Shopify in the Community forum and 1* review comments, our Facebook account was restricted within minutes of installing. We only required it to set up our pixel. We now cannot advertise at all with Facebook or Instagram. I have taken the necessary steps Facebook request to review our account but, due to COVID, it states there are delays. As a wedding business severely impacted by current COVID regulations in the UK, this is disastrous for us. Sarah on Shopify Support chat tried her best to help but said Shopify cannot escalate issues to Facebook which is disappointing considering Shopify's app caused the issue for us and others. I would have expected the Shopify app developers to be able to resolve issues directly with Facebook rather than leave it to their clients to resolve with Facebook. Our only option is hope Facebook review our appeal soon... or that Shopify step in and take ownership.

Glitzy Secrets
Storbritannien
3 måneder bruger appen
Meta svarede 22. oktober 2020

Thank you for sharing your feedback and taking the time to leave a review. Merchant feedback is incredibly valuable to us as we continue to update our apps and platforms to best suit our merchants needs. While Shopify does not have a hand in the decision making process for restricted Facebook accounts, I will be following up via email to see if there is any further support you require while you wait for Facebook to get back to you. - Veena, Shopify Support

15. april 2023

The worst Support team I've ever been in contact with. They all ask the same stuff, never read what your actual Query is, all they know how to do is to tell you "Send a Screencast, send your email and number" they make you repeat your Issue OVER AND OVER , then they connect you to a different operator each time, so again you'll REPEAT your Query, only for them to give you NO SOLUTION. I contact them 5+ times for a simple issue.

Breethe Activewear
Sydafrika
3 måneder bruger appen
Meta svarede 3. maj 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

8. januar 2021

This app's integration with Facebook, for us and many other shop owners (see https://community.shopify.com/c/Shopify-Discussion/Facebook-followers-seeing-posts-quot-Shop-name-added-an-item-to/m-p/959267/highlight/true#M210402) is broken. It will periodically for no reason make a post to your store saying a new item was added to your shop, even if the product has been in the shop forever. It makes your facebook shop look deceiving to your customers. We and many others have contacted Shopify and they say it's Facebook's fault and apparently don't have a fix.

101Rabbits
USA
3 måneder bruger appen
Meta svarede 10. februar 2021

Thanks for sharing your feedback! We deeply appreciate your patience for this reply. The issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support

4. november 2021

I Am not even attempting this complicated tedious set up after reading these reviews. It seems like no one in the chat really wants to help either. They just send you tutorials. Well, I could have done that myself. Waste of money.

Chewy’s Tiny Cat Store
Canada
3 måneder bruger appen
Meta svarede 5. november 2021

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with setting up the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

9. marts 2023

I am having nothing but problems using the direct integration feature that is supposed to directly connect my Shopify store to my Facebook and Instagram. Although the items are saying they are visible in Shopify, FB and Insta, they do not show on either of the profile. And they are active.

Stripe It Golf
USA
3 måneder bruger appen