Facebook & Instagram , 4.292 anmeldelser

Samlet bedømmelse
3,5
Antal pr. bedømmelsesniveau
  • 62 % af bedømmelserne er på 5 stjerner
    2,7 t
  • 15 % af bedømmelserne er på 4 stjerner
    662
  • 5 % af bedømmelserne er på 3 stjerner
    205
  • 2 % af bedømmelserne er på 2 stjerner
    77
  • 16 % af bedømmelserne er på 1 stjerner
    669
13. november 2023

Hi, for some reason I don't have a settings tab available. Only an overview tab. Because I don't have a settings tab, I'm not able to see the pixel I've connected, or make changes to the pixel, and I'm not able to access the customer data-sharing section. This must be a bug of some kind. I've been in touch with Meta numerous times, and they don't understand what my issue is. I'm hoping an app developer can see the issue and resolve it.

Mama's Littlest
Australien
5 måneder bruger appen
Meta svarede 20. november 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link and include screenshots of what you're missing on the app to further show what's going on: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

12. november 2023

it was not clear that i needed to connect BOTH instagram and facebook pages to shopify in order to make paypal available as a method of payment.

Sleep Late
USA
Mere end 2 år bruger appen
Meta svarede 20. november 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

12. september 2023

this app will not allow me to sync my business page from IG to shopify. My products have been approved and yet for some reason Facebook Meta is not syncing my products. I am missing out on potential customers because of this. Every time I try to reconnect the instagram an issue has occurred. Both instagram and facebook have been giving business store issues. This is unacceptable and unfair. All of my products are from a drop shipping supplier. In which they are legal and meet all requirements according to the guidelines. So what is the real issue?

Intimate Initiatives
USA
3 måneder bruger appen
Meta svarede 15. september 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

8. august 2023

My experience with Facebook/Meta has been filled with issues. When creating account Shopify connected my online store to my personal page not business page. When a potential customer tapped the icon they would see personal page instead of Business page. This issue has been fixed but cannot verify for tax purposes, keeps asking for paypal. But no one ever thought that maybe some store owners do not wish to use paypal, whatsapp, etc.. One of the reasons why I introduced Shop Pay. My whole deal was to use Facebook as an avenue to attract traffic to online store and more concerned with the customers security. Facebook has so many ghost pages, scammers trying to steal information I would prefer the customer check out on website.

Fru Gal Boutique
USA
7 måneder bruger appen
Meta svarede 18. august 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

3. september 2023

Using Inventory Advanced and Collections to control products available on your Facebook or Instagram is full of defects. Previews will show all products in your Collections, but in the Facebook or Instagram app, only a subset or none of them will show on the app. Meta support hasn't been helpful, as it get passed around and troubleshooting context gets lost...practically have to start all over. Was hoping to increase sales by tagging posts with Products in my store, but this integration is defective and doesn't scale to high number of products and variants.

TIDAL
USA
3 dage bruger appen
Meta svarede 5. september 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

We're sorry about the experience you've received from support. Please reach out here and we'll get this sorted out for you via the link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

20. august 2023

It keeps getting disconnected. When it was connected, all was fine, but after a few days it gets disconnected, and after a few days it was connected again, and repeat.

Scents Dispensary
Malaysia
4 måneder bruger appen
Meta svarede 25. august 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

20. november 2023

Always says it needs attention but doesn’t tell me the issues

Zamofy Home
USA
20 dage bruger appen
8. november 2023

Hello , when i do the configuration i can t connect my facebook account and there s an error that said to try again later ,i m trying from days and on mobile and computers but it s not working ,i can I do ?

PixelPlay
Italien
2 dage bruger appen
Meta svarede 10. november 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

7. oktober 2023

The specifications have changed so much from the previous Facebook app that it's hard to understand how to use it.
For now, I don't know how to set up ads from this app.

test_230819
Japan
2 dage bruger appen
Meta svarede 13. oktober 2023

Hi There!

Thank you for taking time to leave a review. We apologize for any confusion caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and guide you through the best possible experience.

Thank you,
Meta Support

15. september 2023

I have had continuous issues with meta and am not a fan!

M&M Liquidations
USA
Mere end et år bruger appen
Meta svarede 22. september 2023

Hi There!

Thank you for taking time to leave a review. If you need additional support from us, please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

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