Rezensionen (8.020)

Gesamtbewertung
4,3
Anzahl pro Bewertungsstufe
  • 66 % der Bewertungen sind 5 Sterne
  • 14 % der Bewertungen sind 4 Sterne
  • 5 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 13 % der Bewertungen sind 1 Sterne
8. Dezember 2020

Found it a bit confusing at first as it kept telling me I wasn’t set up, yet when I went in it everything was there

sugar and spice crafts
Vereinigtes Königreich
7 monate mit der App
Meta hat geantwortet 9. Dezember 2020

Thank you for taking the time to share your experience. I can definitely see why it would be confusing to receive a notification regarding set up when it was already completed. I want to ensure you are getting the most out of our app so I will be sending you an email shortly to touch base. Look forward to your reply! - Anna, Shopify Support

26. Januar 2021

i found the setup a bit tricky as i had a couple of pixels and found little info as to which one will be the right one to use , got there in the end

julez piercing
Irland
7 monate mit der App
Meta hat geantwortet 27. Januar 2021

Thanks for sharing your feedback! I appreciate you working through the setup. I'd be interested to hear more about your first hand encounter with the app. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

30. März 2022

handy app although it becomes frustrating when FB filters out products due to trigger words that they don't allow through their political correctness. this is a frustration

THE CO-OP
Australien
6 monate mit der App
Meta hat geantwortet 4. April 2022

Hi there!

Charlotte here with Shopify Support. Thank you for taking your time to leave us a review. Although we at Shopify have no control over how Facebook filters products and product content based on their guidelines, I would be happy to reach out to you via email to help guide you in the right direction, and answer any questions you may have. I want to ensure you can make the most out of our app.

I look forward to chatting with you soon!

Charlotte | Shopify Support

30. Januar 2021

It was a bit confusing at the start as there were some issues with the business manager account. Took some time to figure it out but with time it did happen finally

sugarmamaindia
Indien
6 monate mit der App
Meta hat geantwortet 2. Februar 2021

Thanks for taking the time to share your experience and happy to hear the issues you were encountering with your Facebook business manager was resolved. I'd like to ensure you are getting the most out of our app and will be sending you an email shortly to touch base. Look forward to hearing back. - Anna, Shopify Support

30. November 2020

I enjoy the app but dislike having to get on a desktop or laptop to complete different setup details. prefer to be able to access everything from my iphone. also, i dont like the fact that you have to put in a debit or credit info to even run free ads. other than that, no compalints.

Darling Dear Designs
Vereinigte Staaten
6 monate mit der App
Meta hat geantwortet 1. Dezember 2020

Thanks for sharing your feedback! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

3. März 2021

I have used this app to connect my Shopify store to potential buyers on Facebook which has a large base and I appreciate the audience it provides to stores like mine, but there is virtually no human customer service on Facebook and that means that problems like overcharge or wrong invoices cannot be disputed or dealt with, you'll get no response, just silence while you continue to be charged even if it's unfair.

gifts and seasons
Vereinigtes Königreich
6 monate mit der App
Meta hat geantwortet 4. März 2021

Hey there! Thanks for your review and we appreciate the feedback. I've sent you an email with some contact information for Facebook, as well as some resources for you to look over! If you have any further feedback we'd love to hear from you. - Jake, Shopify Support

30. November 2020

A little confusing setting up. Would also prefer not to spending hundreds of dollars on ads just for my post to be seen by my regular followers

Vibe and Travel
Vereinigte Staaten
6 monate mit der App
Meta hat geantwortet 1. Dezember 2020

Thanks for sharing your feedback! I definitely know the feeling of high ad spend costs. It's never any fun. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support

Bearbeitet am 29. März 2021

Work progressing. So far is confusing and repetitive but I am working on unraveling the intricacies.

Debt Elimination Solutions
Kanada
6 monate mit der App
Meta hat geantwortet 2. April 2021

Hey there - thanks for taking the time to leave a review! I've sent you an email with some information to help you navigate the channel and would be happy to assist if you have any questions. Looking forward to hearing from you! - Jake, Shopify Support

29. Oktober 2020

Too many numbers to try and connect with my store. I have admins and they need to be able to set up and go and I have to constantly reconnect if I clear my browsing history. If I don't log in it won't update.

Your Beautiful Boutique
Vereinigte Staaten
6 monate mit der App
Meta hat geantwortet 2. November 2020

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

7. Januar 2021

If you didnt understand what was being asked of you -- it could be confusing. It didnt explain that youll be able to choose which FB acount you want to connect to once you log in.

MoonBeings
Vereinigte Staaten
5 monate mit der App
Meta hat geantwortet 11. Januar 2021

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support