Facebook & Instagram

Very easy to set up, unlike some apps. The steps were easy to understand, although there were some products which couldn't be displayed this however was outlined in the setup what I needed to do as there was info missing. So thanks for the easy steps to follow.

I removed the app. The added fee for selling on Facebook just does not make it worth it. No customer support. Randomly rejects some of my design under the sex trafficking excuse. I am not sex traffic. I am an artist and a designer. Ridiculous.

I use this app to help me reach a greater audience market for sales and exposure. reaching those in other states can be challenging.

Simply put, it doesn't work.
For the last 2 weeks, struggling to connect my Facebook page, but nothing presented to connect.
Many emails ping-ponged with just the same thing over and over again. Why would you shut it down the old system when the new system hasn't yet been confirmed to work? You don't even update the instruction on how facebook channel can be connected in the new system. Isn't this too immature?
The manual facebook connection was so much easier and simple, and easy to fix if problems arose. Plus, what happened to the awesome shopify support system?
No more phone support!
I used to call the support centre when having problems, which was quick, easy, instant… was awesome. Now, no calls, the chat takes much more time and fiddling than talk by nature of the system, and email back and forth seems taking forever as reply takes normally more than two days, etc. Meanwhile, I couldn't start my business after exhaustive work I pour in for so many months.
Shopify, please go forward not backward!!!

Had to uninstall with the channel constantly posting updates to FB page feed with no option to disable. New products, price updates, etc. are all automatically posted to your feed. Need to give users choice If you're a fan of choice and controlling the content on the front end of your socials, this app ain't for you...

I am not sure what so say right now since this app asked me to rate it straight away, after installing it. But so far everything has been good. I will update this review if anything changes, but so far I am satisfied. I was very easy and intuitive to set up this app, by the way.

If we could give zero stars that would be our rating. This is a terrible app, because FB is terrible. We can't get it to work. No support from FB AT ALL. No way to reach anyone. No contact information. Shopify can't help anymore with this either. What is the use of this? It is beyond confusing. This has been a huge waste of time for us, trying to get this to work again (it used to work until the other day). Beyond frustrating. We have lost revenue from the FB commerce business model for stores, which is a horrible, horrible, horrible experience. Shopify tells us it has to do with the change over to META and everything will now be handled by them. They are a tangled web (pun intended) and treat business owners (small ones anyway) with seeming disdain. What's the point of trying to do anything with them? FB cuts you off. The app doesn't work. There are no humans to help. Stay away!

This is a great addition that makes setting up facebook ads much easier and faster. Well done Facebook

It was a bit confusing to figure it out at first. It took some back and forth to learn the process.

Great to sell my products online and have more people to get to know my store, im still trying to figuere out how to get my products in the online catalog on instagram