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I have to really wonder what genius decided to roll this out during the busiest shopping time of the year. My facebook worked just find and now I'm forced to load yet another app to weigh down my store and it doesn't work. When contacting shopify support the support people have the audacity to tell me they provide limited support. IT"S your app. If you don't provide support, who does? It's really outrageous. If I could give this app a zero I would.
Thanks for sharing your feedback! It sounds like you've been through a lot, and I definitely understand your frustration. The Facebook Channel update went live in August and I'd love to assist you with the required setup on our end. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support
Great app so far I like it, much better than the old version of the Facebook channel. I really recommend to install it.
Too many errors after adding this. Old pixel is still on fb, unable to edit iOS preferences for new pixel. Unable to change the old pixel in running ads.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with pixel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
we used this steps and its better than any search on google and we really like that its too simple and clear thanks
It seemed pretty straight forward. I'm kind of new at all this so I'm jus hoping I did it all correctly.
i have many problem
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I like this app to facilitate online shopping for my clients, it seems user friendly to reach a seamless and satisfactory experience.
it's the Perfect App to like your business with Facebook and Instagram ..................................
This app is amazing and so easy to integrate. So cool!! Don't hesitate to use this app and experience
Easy setup. So far so good. Lets see how the app peforms over time. Hopefully this will lead to more sales