Rezensionen (8.253)

Gesamtbewertung
4,3
Anzahl pro Bewertungsstufe
  • 66 % der Bewertungen sind 5 Sterne
  • 14 % der Bewertungen sind 4 Sterne
  • 5 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 13 % der Bewertungen sind 1 Sterne
15. August 2023

The Facebook pixel is mistakenly firing the purchase event on product pages, making the campaign algorithm confused and performing poorly. I don´t recommend this app and don't count on getting any support from Meta.

Woodz
Brasilien
Mehr als 2 jahre mit der App
Meta hat geantwortet 18. August 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

Bearbeitet am 5. Mai 2023

there is no support with this app - I have been hacked 3 weeks ago, they took over my socials and pages, I have sent in several support tickets to remove the app from Shopify as the hacker is charging my ads account and using our pixel to retarget and no support. Shopify's hands are tied because its a 3rd party app. VERY disappointed in META. They need to take some cues from Shopify in support.

Worthy Wands
Kanada
Mehr als 2 jahre mit der App
Meta hat geantwortet 31. Oktober 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store. With the Facebook channel now being owned by Meta, the marketing section for Facebook in Shopify has since been removed, and all ads will now need to be run from directly within the Facebook Ads account. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

19. Oktober 2022

The app doesn't work, at first, it said "error verifying your account, try in one minute" Now I select the cookies and accept them and it appears the cookies message again and again. Please SOLVE THIS PROBLEM!!!!

HollowCrew
Spanien
Mehr als 2 jahre mit der App
Meta hat geantwortet 20. Oktober 2022

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook app on your store and leave a review. The issue you have described here is an issue occurring on Facebook's end, which is being resolved by their team. I'm going to follow up with you over email so that I can let you know as soon as the issue has been resolved, and you can resume onboarding the channel.

Charlotte | Shopify

25. September 2022

Here is what happened, I installed the Facebook Sales Channel, I connected my account, I created new Facebook page specially for my website, I created new Instagram page specially for my website, both separate from my personnel one. I tried to create ad campaign following Shopify video instruction, I got violation and Facebook disabled my ad account, I contacted Facebook customer service back and forth for weeks, they asked me for verification for my LLC company, I sent them all the company papers, they asked again to verify ID, I scanned my driver license and sent it to them, they asked for a recording showing what the issue, I recorded everything and send it to them, in the end they said I unfortunately they will not be able to activate that account again. I tried to delete that ad account or disconnect my card it didn't work. I let it go, and create new ad account, I tried to link the current both pages FB & IG they didn't allow it. I contacted Shopify customer support to help me out, they make create new business manager to the account and I needed to create new Facebook page and new Instagram page, I did that, now the verification process again in the other side, I repeated the same process, uploading my company info and my DL, after months and months I have everything or that I was thinking, the products don't sync asking for image link, then they asked for google category link something like that, and I don't have a shop so I need to setup the shop, I tried to setup the shop but can't access the Facebook channel and it was saying "something went wrong try again later" I contact the Shopify customer service again through live chat, and the girl asked me to delete the Facebook Channel and add it again, I did, and now I have to setup again, I connected my Facebook account, but here I'm can't link any of my Facebook pages or Instagram pages because I don't have presence on both platforms, and asking me to create new Facebook page and new Instagram page, a year in this cycle, my stress level to the roof, and I don't want any of your apologies, just try to make it easy for these people over there who try to do something for themselves in this pandemic. Thank you.

Sophia Alpha
Vereinigte Staaten
Mehr als 2 jahre mit der App
Meta hat geantwortet 27. September 2022

Hi there,

Thanks for reaching out with your feedback. My name is Vance and I work for Shopify Support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support

16. September 2020

This is the most annoying app ever! I spend more than 10 hours just to repeat the same steps over and over! It should be so simple and it's just a Bloody nightmare! Facebook Marketing is not working! I keep on getting the same issues when trying to do the set up for my Ad account. I keep on getting this; This ad account needs to be added to the selected Business Manager to continue. And when i added my account guess what? This ad account couldn’t be added to the selected Business Manager because you’ve reached the maximum number of allowed ad accounts. Contact Facebook support to learn more..... I have contacted them and now is 5 hours waiting! This is Facebook for god sake!

BindiDesigns
Spanien
Mehr als 2 jahre mit der App
Meta hat geantwortet 17. September 2020

Thanks for sharing your feedback! I definitely understand your frustration. In that regard, I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

1. November 2022

Error message after error message. Instructions that don't work. A new support staff member responds each time so there's zero ownership of actually helping you solve the issue. I just don't think Shopify integrations work, but they look shiny and fairly easy to use from the outside. Once you try to implement anything it takes weeks if not months to resolve.

Ruby Sampson
Vereinigte Staaten
Mehr als 2 jahre mit der App
Meta hat geantwortet 3. November 2022

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

Bearbeitet am 3. Juli 2023

HORRIBLE support! If you contact Meta about an issue with the Facebook channel they blame the issue on Shopify and tell you to contact Shopify since the channel was downloaded on their platform. However, when you contact Shopify they re-direct you back to Meta because Meta developed, runs, and owns the app. Similar to every other app not developed by Shopify, it is Meta's responsibility to fix issues and provide app support, but they refuse to do this. It's a useless and endless circle with zero solutions.

BRECK + FOX
Kanada
Mehr als 2 jahre mit der App
Meta hat geantwortet 6. Juli 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

20. April 2023

If you have a problem - no one is answering. nothing is working. Everything is super complicated. You get automatic customer service msg and that's it. trouble shooting leads you nowhere. They can suspend your account or block it without an explanation

I did try to talk to customer service several times, really, but I got nothing.

DEN'O Silver GmbH
Österreich
Mehr als 2 jahre mit der App
Meta hat geantwortet 3. Mai 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

6. März 2021

Cant use the app! It won’t let me add it to my Facebook. 3 months and support can’t help me. Waste of my time.

Straight Up Craftin'
Vereinigte Staaten
Mehr als 2 jahre mit der App
Meta hat geantwortet 8. März 2021

Thank you for taking the time to share your experience. That definitely sounds like a stressful situation, given that you have been trying for 3 months. I'd like the opportunity to look into the errors you are currently experiencing. I will be sending you an email shortly to ask for more information. - Anna, Shopify Support

25. August 2022

Horrible app! always "did not comply with our community standards" and cannot contact chat support. And no button to appeal.

Valeur Skin and Body Clinic
Philippinen
Mehr als 2 jahre mit der App
Meta hat geantwortet 27. August 2022

Hi there,

Thomas here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Thomas | Shopify