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My account keeps getting disabled. I fix the problem (send an email), it's released, and a few days later locked again. I gave my personal account authorization to ads, edits, and whatever else. I started using that and it did the same thing. It would be disabled, I'd do it he review thing, send an email, and be released. I'll set a budget and be able to run an ad for whatever selected time. Afterwards I'd receive a receipt, insights, and more recommendations on posts that should be used as an ad. When I go to promote I'm unable and I he process starts all over. I asked to remove my whole ad account to just start from scratch, but no go.
Hey there! We appreciate you taking the time to share your feedback. While we at Shopify developed the app and support its function, account restrictions are handled by Facebook themselves. I've sent you an email with some contact information for Facebook so you can touch base with them as well. Looking forward to hearing from you! - Jake | Support Specialist
Clear and easy to use, thanks to step-by-step process. Good app dedicated to marketing and communication with customers.
I love it this app is great. Really helps me bring my product to life and very easy to change things
Just beginning and happy so far. Just beginning and happy so far. Just beginning and happy so far. Just beginning and happy so far
Just starting without allot of background computer skills. Slowing Learning what needs to be done in-order for Facebook to help me with my business.
Thanks yellowbrickelectric
Like many others who have reported the same issue with this app from Shopify in the Community forum and 1* review comments, our Facebook account was restricted within minutes of installing. We only required it to set up our pixel. We now cannot advertise at all with Facebook or Instagram. I have taken the necessary steps Facebook request to review our account but, due to COVID, it states there are delays. As a wedding business severely impacted by current COVID regulations in the UK, this is disastrous for us. Sarah on Shopify Support chat tried her best to help but said Shopify cannot escalate issues to Facebook which is disappointing considering Shopify's app caused the issue for us and others. I would have expected the Shopify app developers to be able to resolve issues directly with Facebook rather than leave it to their clients to resolve with Facebook. Our only option is hope Facebook review our appeal soon... or that Shopify step in and take ownership.
Thank you for sharing your feedback and taking the time to leave a review. Merchant feedback is incredibly valuable to us as we continue to update our apps and platforms to best suit our merchants needs. While Shopify does not have a hand in the decision making process for restricted Facebook accounts, I will be following up via email to see if there is any further support you require while you wait for Facebook to get back to you. - Veena, Shopify Support
This app and process an easy and user friendly. I look forward to being able to increase my business
Leichte Bedienbarkeit, sehr übersichtlich, alles sehr gut beschrieben , Der Shop ist leicht einzurichten.
I like it because it will help my bussiness sell. this will be a beginning of a happy venture towards a good selling experience. Thank you Facebook!
I am using this app to set up my FB and Pinterest Business accounts and I love it so far. Very user friendly!