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La integración es importante para el funcionamiento del ecommerce, pero aún hay fallas para que se integre totalmente
we get the following error "Sorry, something went wrong" same like other users, can your help us to solve this problem too
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
This app has given me nothing but problems. And, has had me waiting for a "standard review of up to 4 weeks" since November 16th.... In Shopify everything is active and ready to go. But in Facebook Commerce manager the message is totally errors. Saying info is missing from just about every line. Title, Description, price, etc etc. I don't find it user friendly at all
Thank you for taking the time to share your experience. The errors you are seeing in your Facebook Commerce Manager certainly sounds important to get resolved. I would like to get in touch with you to learn more about the issues you are currently encountering so I can provide you the proper next steps to take. I will be sending you an email shortly and hope to hear back soon. - Anna, Shopify Support
I used this to set up my store to facebook. I like the step by step check points to the process so you can start and finish as time permits.
As I work from Germany and also my administration team is in Germany I would like to get a documentation in German language ;-)
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
i just started using this app.i have heard good news about it,i hope it works for me.so far soo good with the set up
It was good I liked the app helped me a lot look forward to using it hope it improves my sales thanks heeps
Hey there! Thanks for taking the time to send along a review. I've sent you an email with some resources on how you can further improve your sales using the Facebook app. Look forward to hearing from you if you have any questions! - Jake, Shopify Support
todo bien , ha sido una travesia de auto aprendizaje, estara expectacular aue hubiera tutturiales paso a paso como enlazar las cuentas correctamente para no tener problemas de bloqueos y desacrivaciones. gracias
this app had made facebook disable my facebook account completely and now I don't know if I can get it back. I have submitted a a review request on FB but it says due to staff shortages they may not review my account
Thank you for taking the time to share your feedback and leave a review. When it comes to account eligibility Facebook has complete control over this aspect so it's great to hear you've gotten in touch with them. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support
This application has not been a positive experience and has consumed a considerable amount of time. Despite attempting to resolve issues related to connectivity and verification for over 10 days for now, the problems have only worsened with time. Recently, there was an attempt to start over by disconnecting from Shopify, but this resulted in a complete disconnection of the catalog, making it impossible to reconnect. The app claims that the asset is already connected and directs the user to the commerce manager, which provides conflicting information about the connection and rejections. Numerous attempts have been made to connect, but there is no one to contact for assistance and no response to messages. This is frustrating as I still not authorized or verified on Facebook or Instagram. It is recommended that others avoid this app and focus on their website and email list instead.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support