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I received no response when I contacted FB for support and then received an email inquiring how the support process was
Hi there,
William here from Shopify support, thanks for taking the time to leave a review on our app. I see that you've had some trouble getting the answers to your questions, I'll reach out to discuss with you and hopefully we can get to the bottom of this together.
William | Marketplaces Support Specialist
Shopify
Had to go thru the setup process a few times however in the end everything ended up working flawlessly.
I used this app. It helps to run facebook ads. You can setup a shop setup varribles and tons more. if you are interested in making money use facebook.
I get an error that reads "Sorry, something went wrong". For what ? is my fault or no ? And when the problem will be resolved ? (Part 2)
After a answer, i confirm the problem stay. Impossible to fix my pixel and connect my shop to facebook after 3 days of waitings. Many people have the same problems and it prevents us to run our business. So when the problem will be resolved ?
Hi There!
Aaron here with Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the issue that you described. Can you please try again to confirm that everything is now working for you?
If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
After reading a bunch of reviews and each one saying that they can't get it to work, I will be deleting this app from my store. Maybe one day they will get it fixed.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the struggles you are facing with Facebook channel. I'm going to follow up with you in an email to to gather some context on the issue that you are facing and see where I can help.
Adil | Shopify
doesn't work. can't sync products from Shopify with meta. help pages on both platforms just don's exist or give errors. e-mail links do not get send. It's all a big fat mess and there is no customer service that seems to be active. Have wasted a lot of valuable hours on this
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Stop spam posting my customer Facebook feed everything a product is updates. So many lost followers and no way to fix this!
Hey there,
Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here.
Chris | Shopify
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
I used this app in hopes to getting more business and subscribers to produce sales on my new business venture.
Thanks for sharing your feedback! The Facebook Channel app is definitely a great tool to achieve those goals. I've sent out an email to you to discuss this further. - Abdalla, Shopify Support
Tout les configuration se font simplement, intuitivement et surtout très rapidement.
De plus, l'accompagnement est poussé de la sorte a comprendre et exécuter de mieux en mieux.