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Too many steps, please reduce steps so Pixel can be easily set up. You can upgrade UX design to look more nice.
The worst support I've ever encountered, repetitive bans for no reason. The support team told me I would receive a response within 24 hours, but 5 days later, still nothing and no response despite multiple follow-ups. Many other issues as well!!!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
it was hard at first but now I'm in Thank you so much!!! hope I make sales using this app looking forward to this era in my life.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].
I used this app to connect my store to facebook. Easy and cuts my time in half. I would recommend this app to all business.
Thanks for sharing your feedback! I appreciate the kindly worded review. I’ve sent out to an email to you with some helpful resources and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
There's a lot going on. Which is good and bad! It seems like the app expect you to already know a lot before you get to use it. It's an uphill learning curve, which again, it's exciting and sort of overwhelming at the same time.
It seemed easy to configure. What troubled me is that I just got disconnected after an upload but I was not warned by shopify or facebook. I think an email notification would help big time.
Thanks for sharing your feedback! I'm happy to hear that you were able to get setup without any issue. There's a number of reasons why your account may have been disconnected after the setup though. I’ve sent out to an email to you to discuss this further. I look forward to hearing from you! - Abdalla, Shopify Support
Does not work for Instagram only work on Facebook.
Also when adding a schedule for ads it does not close on the end date and ad keeps on running. Have to manually go and stop the ad.
Hi there,
My name is William a support specialist with Shopify. I see that you've used our Facebook app from India for use with Facebook Marketing as commerce accounts on Facebook are unavailable in India. Our app does focus on creating ads for Facebook, Instagram ads were not included as a feature. I'll reach out to you via email to provide you more information about your comments. Thank you for leaving this review to reflect your experience.
William | Marketplaces Support Specialist
Shopify
Ads Account disabled after switching to this, no explanation, and very little assistance...I wasted so much money on Shopify in general these past few months, what a scam. So disappointing and frustrating. My first ever store on Shopify and I was just starting to get the hang of it.
Thank you for taking the time to leave you review. I can certainly see how frustrating it would be to not be able to advertise on Facebook. When it comes to account eligibility, this is something determined directly by Facebook so I would like to share resources on how to get this resolved. I will be sending you an email shortly to learn more about what happened and provide you with the proper next steps. Look forward to your reply. - Anna, Shopify Support.
I tried adding this app to integrate my shopify account and fb disabled my account. 8 year old fb account gone and there is probably no way to fix this. Shopify should contact facebook to resolve this issue, everyday so many people get their accounts disabled. If you can't do anything about it for god sake DISPLAY A WARNING STATING "YOUR ACCOUNT CAN BE DISABLED!!!" DON'T YOU HAVE ANY PRODUCT MANAGERS SERIOUSLY ? DON'T ASK FOR MY FEEDBACK DISPLAY A WARNING OR REMOVE THE APP, OTHERWISE I WILL LODGE A COMPLAINT IN CONSUMER COURT
Thank you for sharing your experience. I can definitely understand how it would be stressful to have your account disabled by Facebook after setting up the app. I can assure you that this is not a common occurrence. As you know already know, Facebook determines account eligibility so I want to ensure you have the proper resources to get this resolved. I will be sending you an email shortly to provide you the next steps. - Anna, Shopify Support
I had a lot of trouble connecting my page for some reason. Finally got it linked after a year...best of luck folks! Linking to my instagram page turned out to be troublesome
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support