Facebook & Instagram

12 Days and the app and the Meta sites Facebook and Instagram have not worked. 5 chats, 2 phone calls, 30+ screen shots of the Meta accounts and apps problems and Meta could not solve their side of the problem. App side is unresponsive. Had to document Meta employees Tiffany and others lying about "trying to call" when they didnt. Meta tech response was to email me at 2:54am in the morning. No US Domestic help. Meta gave an ulitmatum finally saying I had to use software (apple) to record a video of me using the computer or they would not help and still would not call back. after the realized they gave me the wrong software they gave another final ultimatum to use a different software, upload videos in MP40 format??? or they wont help and its my fault they wont help. This is absolutely the worst customer service that I have ever had. I have chat messages and emails to document literally being lied to by Meta support employees. Do not trust this app, or the Meta Support team. if you are not a technical expert yourself and ultimately you have to fix your own problems because Meta Support will not help you.

Gros bug pour la configuration, au début le bug ne me permettait pas de me connecter à mon business manager, mes pages facebook ne s'affiche pas !

I'm a bit puzzled why Ads accounts seem to get banned or restricted so often. Our online shop sells clothes and accessories for women, men, and kids, and unfortunately, our ads account got restricted or banned. We've been struggling to find a solution for this and it's quite challenging. It's disappointing to say that we haven't received the proper support we were hoping for from Facebook, and it would be wonderful to have live chat support to help us clear such restrictions. Can you please assist us?

This is a TERRIBLE TERRIBLE TERRIBLE App/product. Facebook is an absolute nightmare. Facebook constantly suspended my Business Account before permanently disbanded it. All I was doing was trying to install META Pixel and it is a terrible painful process. I even hired a Shopify Expert to help me and even he could not figure it out. An absolute terrible experience that is not user friendly. Extremely frustrated with the whole process.

Setting up a FB shop was rather simple via this app, just click through and done.
But I had a huge issue: in FB shop, 'checkout on the website' button on every product page would lead to an error page that reads 'Parameter Missing or Invalid: Required parameter missing or invalid: channel'
I wrote to shopify support, got an answer that the issue was escalated to the technical team and I shall expect an answer in max 72 hours.

Never heard back since. Very disappointed...

Then I disconnect everything and re-install and re-create the shop, same error pages...

Dont know what to do

I would have given zero if it was possible. Worst app ever, full of tech glitches for years. Why are you not taking action after so many customers shared the issues? Please hire proper programmers or let the ones you have fix this horrible app. You are losing customers each and every day you postpone addressing the real issue.

it's not let me connect any of my business manager. there is no issue with my business manager. i thought i will enjoy this service. but i'm completely depressed with this situation. can someone help me to solve this or help me to show where is the exact problem please. i will be grateful with someone's assistance. i promise i will change my review if someone at least help me to get rid from this issue..pleaseeeee

Absolut zum kotzen, FB Werbeanzeigenmanager ist eine Katastrophe und Shopify will mir immer nur "Facebook" Shops andrehen anstatt sinnvolle Einstellungen an zu bieten.

Removed it from my store because it wasn't working, I reinstall it in hopes of it getting better. Now it won't install. I get this error: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need." What does that even mean? SMH

I deleted the Facebook app and I tried to re-install it again. Facebook disabled my account AGAIN. THIS IS INTOLERABLE. ---
I would've given a ZERO. Facebook disabled my ad account for NO REASON after I installed the app on Shopify.