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Following the setup instructions in this app led facebook to disable my account! I've had the account for almost 15 years now and have never had any issue with it, but as soon as I clicked "set up an ad account" per the instructions in this app it completely disabled everything. I've had to upload a driver's license, a selfie, and now I'm just waiting with no reply from facebook, completely missing out on running ads during the busiest shopping week of the year.
Hello,
Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify
Wow, the verification process is super annoying. It is impossible to verify you own a business if you are, for instance, a sole entrepreneur.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I installed this app to set up IG shopping and its so confusing and wouldn't allow me to complete the setup and now I can't even add my IG shop by just my FB catalog saying now my website URL is taken by a different business, because the FB channel app verified my URL and now its all messed up and IG thinks the FB channel claimed it.... how can I even remove that?
Hi there!
Paola here with Shopify! Thank you for taking the time to let us know about your experience with the app. I completely understand how frustrating this situation is. It seems that this could be related to the Facebook domain verification process, which is not separated from Instagram per say. I will be reaching out to you by email shortly so we can find the next steps together to solve this issue.
I look forward to chatting with you!
Paola | Shopify Support
Impossible de me connecter, on me dit que je ne suis pas admin de la page alors que je le suis... Ca ne fonctionne pas.
Salut!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et aimerait vous aider à trouver une résolution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Afin que nous peut vous contacter directement et vous assurer de vivre la meilleure expérience possible.
Merci,
Méta-support
I sell natural products and makeup, and I don't have any problem with google list, But I got restricted to my business account on Facebook, and I can't use any marketing campaign now, I sent a letter to Meta to know what is the violation I did? , and they keep saying please look to our violation list to know better, completly it's like a reboot answer, I use Facebook since 2009, and I do marketing campaigns since 2010, with 13 pages, I lost all these assets because of this app .
DONT USE THIS APP
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
Pire application. Si vous avez un problème : débrouillez-vous, personne ne vous aidera. Entre ça et les bannissements sans aucune raison, avec l'impossibilité de recréer un compte, fuyez. Perte de temps.
Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous contacter directement et vous garantir la meilleure expérience possible.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Merci,
[Méta-soutien].
i cant even get it to open & load. it just goes to a blank white page. no error message, nothing. its been installed. i just cant access it to do anything with it. so useless.
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
Unable to link Shopify to Facebook. Error message states 'ineligible'. Shopify aren't able to figure out why. Have messaged Facebook support. Received a message back informing me they are looking into it. Hopefully this will be resolved. Impossible to understand and navigate settings and help sections in Facebook..it's full of terms and frases that arn'e easy to understand. Not very user friendly!
Hi there!
Paola here with Shopify. Thank you for taking your time to let us know about your experience with the Facebook Channel App. While Shopify has no hand in determining the eligibility for the Facebook assets, I will be reaching out to you shortly to ensure you have all the necessary resources to request a review.
I look forward to chatting with you!
Paola | Shopify Support
We can't connect our Shopify account with Facebook. It says our catalog is already connected. There is no dedicated point of customer service, just opening and reopening the same windows in a hall of mirrors. Our emails go nowhere. Facebook will also not let us change our name because it violates policies, when it clearly doesn't. So beyond frustrating.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to send you an email and see if we can address some of the issues you were having with the app.
Jack | Shopify
i want to connect personal Facebook ad account but app is not allow to do that because i don't want to use credit card
Thanks for sharing your feedback! I can definitely understand how frustrating that may be. However, Facebook does require that personal ad accounts have an ad spend in order to connect to the FB Channel. I sent you an email to discuss alternative payment methods further! I look forward to hearing from you soon. - Jeferson, Shopify Support