Reseñas (8.267)

Calificación general
4,3
Recuentos por nivel de calificación
  • El 66% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 5% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 13% de las calificaciones son de 1 estrellas
8 de febrero de 2024

I have everything set up and i keep getting this message Facebook & Instagram has not been set up. Finish the remaining steps to start selling on this sales channel. And when I try to do this it will not let me submit. Very frustrating

UpCycle Couture House
Estados Unidos
9 meses usando la aplicación
Meta respondió 16 de febrero de 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

17 de enero de 2024

No customer support from Meta to resolve the issue, its just ridiculous how such a big company can not have a straight forward option to connect to customer support

RINGMASTER SPORTS - Made For Champions
Reino Unido
Alrededor de 3 años usando la aplicación
Meta respondió 26 de enero de 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2 de diciembre de 2023

Every time I get going and making money Facebook says I violated something and I have tried to fight it and they deny me. They don't even tell you why. All my ads were approved and no issues. I wasted time and money working with them. This has happened twice now. Very depressing.

Gigiz Express
Estados Unidos
Alrededor de 1 año usando la aplicación
Meta respondió 15 de diciembre de 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

18 de agosto de 2024

headache

ladyizes
Alemania
3 meses usando la aplicación
29 de noviembre de 2023

It no longer allows me to access the "Manage Facebook data sharing preference" section, and my campaigns are negatively affected. Nobody can solve the problem.

Bcosmetica | Armonia tra Natura e Scienza | Cosmetici Naturali
Italia
Alrededor de 3 años usando la aplicación
Meta respondió 15 de diciembre de 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

4 de abril de 2024

This app has never worked once. After downloading, without entering any facebook/instagram login details or credentials, the app immediately begins connecting. Connecting to what? I have no idea. The connection fails and it tells me " SOMETHING WENT WRONG Your details couldn’t be submitted yet. Try again in a few moments". I have spoken to Meta and Shopify customer service AT LENGTH. Shopify directs you to Meta customer service. Meta directs you to Shopify customer service. As others here have reviewed, this is just a back and forth of copy-and-paste answers which involve you doing VERY SIMPLE trouble shooting like clearing cache and changing browser. They might as well ask me to restart my computer. I have also been asked to send the same information I have already sent. I even took a screen recording and showed them the exact issue. Additionally, just as others have reviewed, they will continue to close the ticket immediately each time. Finally they said it is not their problem and to contact Facebook.

bukuro
Estados Unidos
23 días usando la aplicación
28 de julio de 2024

HORRIBLY COMPLICATED

Silvina LONDON
Reino Unido
Más de 1 año usando la aplicación
23 de agosto de 2024

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Tag My Collar
Reino Unido
Alrededor de 2 meses usando la aplicación
7 de noviembre de 2024

potrebbe essere piu semplice.

DSHOP
Italia
3 días usando la aplicación
16 de febrero de 2024

Absolutely useless. Cant connect because apparently I'm not the admin of my own account or the business page I created. Support is just AI auto responses that are useless.

Yasashii Kyojin Studio
Australia
Más de 1 año usando la aplicación
Meta respondió 23 de febrero de 2024

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support