Facebook & Instagram , 4.689 reseñas

Calificación general
3,8
Recuentos por nivel de calificación
  • El 62% de las calificaciones son de 5 estrellas
  • El 15% de las calificaciones son de 4 estrellas
  • El 5% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 16% de las calificaciones son de 1 estrellas
13 de febrero de 2021

If I could, I'd rate 0. Unfortunately they were no help. I added the app to be able to Instagram product tag because apparently this is the only way?? I was denied for not having any products to sell. Finally, I made my page not private and showed that I do indeed have products. I filed an appeal but apparently you have to upload products to a Facebook catalog ALL OVER AGAIN? And if you file an appeal once, according to Facebook Contact Support, you cannot file a second appeal. The app is useless. The support is useless. There is literally no way to move forward with any help for small business owners who are just trying to learn and engage in social media. There is literally no way to Instagram product tag unless you make a Facebook account and catalog, BUT if you mess up and accidentally file an appeal because you thought you had products in there, they will not allow you to file an appeal again. There is literally no solution. I really hope they - Instagram and Facebook - disassociate themselves and fix this issue. This really sucks because now I have to move forward as a business without the use of Instagram to help. Other businesses who signed up for Instagram product tagging before this change will be able to flourish but the rest of us moving forward who have one bump in the road cannot redeem themselves. I was even willing to pay someone for their services to help me but once I read you can only appeal once? I would have paid for them to hit that bump as well. It's useless unfortunately :(

What She's Wearing
Estados Unidos
Alrededor de 1 mes usando la aplicación
Meta respondió 16 de febrero de 2021

Thank you for sharing your thoughts. I deeply understand and appreciate the frustration of having your Instagram Shopping request denied. While unfortunate, the review and appeal processes are outside the scope of Shopify Support since they are both done directly by Facebook. I’ve sent out to an email to you to discuss this in more detail. I look forward to your reply. - Abdalla, Shopify Support

17 de marzo de 2021

I can't even download this app, it's just showing the URL is wrong, it should be fixed as soon as possible.

Itzus Collections
Estados Unidos
Alrededor de 1 mes usando la aplicación
Meta respondió 18 de marzo de 2021

Thank you for taking the time to share your feedback. It sounds like you are experiencing some issues with assessing the app. I'd like to look into this further for you so I will be sending you an email shortly to ask for more details. - Anna, Shopify Support

10 de enero de 2021

Had to come out of the app to look up my shop name because I have another url over the top of it and couldn’t remember the original. The two could be linked

Windy Arbour Farm Shop
Reino Unido
3 meses usando la aplicación
Meta respondió 11 de enero de 2021

Thank you for taking the time to leave a review. Merchant feedback is extremely important to us so I'd like to hear more details on your experience and the suggestion you have shared. I will be sending you an email soon. I look forward to hearing back. - Anna, Shopify Support

29 de octubre de 2021

the app doesn't sync and Shopify customer service is sh*t. this specialty team they speak of doesn't exist. complete waste of my time

praterapparel
Estados Unidos
Alrededor de 1 mes usando la aplicación
Meta respondió 1 de noviembre de 2021

Hello,

Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify

13 de enero de 2021

I consider Shopify to be essential for the development of my business. I would like it to be better implemented in Romania

Senior Suport
Rumanía
4 días usando la aplicación
27 de enero de 2021

The app is super easy, straightforward and quick to set up. My sales channels were connected in no time at all and I don't know why it took me so long to start this process. Way easier than I expected.

StylWed
Estados Unidos
4 días usando la aplicación
3 de junio de 2021

It is very frustrating, Instagram approved my store but shopify keeps saying that it is not eligible, nobody gives me an answer, everything is message circles with nothing clear, without a solution I have days with the problem and nobody solves

Wei Joyeria
México
Alrededor de 1 mes usando la aplicación
Meta respondió 7 de junio de 2021

Hey there! Thanks for taking the time to leave your feedback. I know there's a lot of moving parts to the world of e-commerce and I've sent you an email to help you with the next steps to getting this cleared up. Looking forward to hearing from you! | Jake, Support Specialist

Fecha de modificación: 9 de febrero de 2021

This was a very straight forward process to follow. Easy to follow directions I would recommend everyone use this method.

CargoWinds
Estados Unidos
Alrededor de 2 meses usando la aplicación
21 de noviembre de 2020

use esta app pra la integra del pixel ufff fantastico me gusto mucho muchisimo deverdad estoy feliz creeme gracias otra vez ,ojala que viene mas actualizaciones pronton

RABEPAM
Chile
Alrededor de 2 meses usando la aplicación
29 de diciembre de 2021

I tried accessing multiple times this feature, but all the time it shows am ineligible for this. Worst experience ever.

Kidbea
India
Alrededor de 1 mes usando la aplicación
Meta respondió 29 de diciembre de 2021

Hi there,

My name is William from Shopify support. Thank you for taking the time to review our app, I see you've had a poor experience. I'd be happy to reach out to you to resolve this based on your personal account settings to get the app working for you moving forwards. Please look out for my upcoming email.

William | Shopify Support Specialist