Reseñas (8.294)
- El 66% de las calificaciones son de 5 estrellas
- El 14% de las calificaciones son de 4 estrellas
- El 5% de las calificaciones son de 3 estrellas
- El 2% de las calificaciones son de 2 estrellas
- El 13% de las calificaciones son de 1 estrellas
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I've tried setting this up many times. No success so far. I will continue trying. Considering the size of Shopify and Facebook this app should be much better.
Thank you for taking the time to share your experience. I'd like to look into the issues you are currently encountering to get the app set up and working for your business. I will reaching out via email to ask for more details. I look forward to your reply. - Anna, Shopify Support
I have yet to be approved by FB for my Commerce Account. There is nothing wrong with my store or the products in it. I have met all your compliance issues and still you will not connect me. So now I cannot get my catalogue to show up on my FB biz page. It would be nice if there was more explanation why you won't approve me nor if there was someone who could help me. This is really hard for small business' and you know it.
Hello there!
Thank you for taking the time to share your experience. I understand how this can be difficult for a small business and we are here to support you to the best of our knowledge. Generally speaking, the commerce account needs to be approved by Facebook and they do not share with us the reasons why they have not approved you. With that being said, I will be reaching out to you shortly with more details, next steps and alternatives.
Looking forward to chatting with you soon! - Paola, Shopify Support
Terrible app. As other have also mentioned. FB blocked my ability to have a shop and there is no one to get support. This has been going on for weeks and no resolution. Very very very frustrating! Shopify and Facebook you owe your customers/clients good service. Robots are not working!
Hello,
Thomas here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Thomas | Shopify
Absolute rubbish. I had to disconnect my original fb shop when personal products from fb marketplace showed up on my shopping page for my business. Since then it has been a nightmare pretty much. This app does not work and as soon as I get to the end of setup it will not let me connect a new or old commerce account. I have troubleshooted, tried everything I possibly can but this problem has persisted!
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing setting up the Facebook Channel, specifically the Commerce Account. I'm going to look into this and follow up with you in an email to open up lines of communication to see if I can help you any further.
Adil | Shopify
unable to set up the app and use it. IT asks to reconnect and then it says currently its not possible to do so. Would be great if someone could help me
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting connected to the channel. There can be a lot of moving parts to the Facebook Channel so I'm going to look into this and follow up with you in an email to see how I can help you get set up.
Robyn | Shopify
There is a glaring issue affecting the FB integration right now and it needs to be remedied. .....
The issue can be described as auto/involuntary/unpredictable posts being made “by” a business page/shop to its followers’ timelines, when an item in the synced FB shop is updated within your Shopify store. Ignoring the fact that this feature is also malfunctioning (posting when an item is not actually updated or added at all, but instead posting sporadically), this particular post cannot be disabled and does not even show on the timeline of the business whose page it is posting from. .....
It is gross. It is spammy. It’s 0% brand-consistent since it’s auto-generated. FB is using our brand to make arbitrary and pointless, off-brand random and wrong posts to our followers to the point they think it’s spam.
....
This of course negatively affects businesses who maintain a curated social feed to be on-brand and user-friendly for their followers, but it is also frustrating consumers/users on FB (as evidenced by many forum posts from exasperated Facebook users thinking it is a glitch.. it’s THAT terrible that they believe their account is malfunctioning....)
....
There has never been a better time for consumers to leave Facebook, so why would you institute features that give them even more reasons to do so, Facebook? Good grief. Fix this. Businesses who have left recent positive reviews simply haven't noticed that FB is making these spammy posts using their biz page (since it doesn't show on the actual timeline of the biz, but only if your follower scrolls their newsfeed). Ridiculous, really.
Thanks for sharing your feedback! We deeply appreciate your patience for this reply. The issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support
Nightmare
1) Some of our active products with stock does not appear in our Facebook catalog
2) For products which are inactive / out of stock, still showing 'available' on our catalog.
Hey there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. I am sorry to hear you are having issues with the product catalog. I will be following up with you through email to make sure we get this solved for you as soon as possible. Looking forward to chatting with you! Luke | Shopify Support
I asked for help setting up my Facebook page to my business website. The guy who originally set it up committed suicide last year so I cannot get them to help out. I sent more than half a dozen times photo Id, Passport. Driving licence, bank statements and signed statement and still no one has helped. Now they are asking for me to send in a photograph of my signing a statement. It’s an absolute joke !! I have now dealt with more than 12 people who are constantly asking me for the same things. Disgraceful!!
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
it doesn't work. keeps saying there is an error when i try to open it.
which means i now can't add a pixel either
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Really struggling with the facebook apps, trying to set up a new collection in my FB insta store, i spend hours doing it then it isnt recognised! sems like FB is all over the place at the moment, no customer support or help either.
Also it seems to import every single item i've ever had on my store, including all the out of stock, archived products, its making the feed enormous and full of things i dont want, really wastes loads of your time!