Reseñas (8.234)
- El 66% de las calificaciones son de 5 estrellas
- El 14% de las calificaciones son de 4 estrellas
- El 5% de las calificaciones son de 3 estrellas
- El 2% de las calificaciones son de 2 estrellas
- El 13% de las calificaciones son de 1 estrellas
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Very good and easy to use, it's definitely better thant what it used to be.
Thank you guys and keep up the good work
Having a really hard time with the app. It was working well but then the prices are not updating. I removed the facebook channel, disconnected my facebook page from instagram, deleted the shop and collections. Tried to set everything up from scratch but the prices are not right when I tagged on instagram.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I love it, I just think they could simplify a little bit and merge of all the platforms. Loving doing ads here because we can find good market insights
Been on this constant circle or errors or could not connect to Instragram account. Go through all the setup in Facebook Commerce manager, and then try to setup and never does.. It creates product catalogs that are not fully setup, and unable to go back and modify. Facebook help is not there at all.. Spent days trying to uninstall, reinstall, starting from square one over and over, to simply not get any help..
Hi there,
Nate here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear that you ran into these challenges while setting up the Facebook channel. I'm going to follow up by email to open up the lines of communication and help where I can.
Nate | Shopify
Absolute junk now. I run a brick & mortar store only (no shipping). My goal is to tag products in my feed, for in-store pickup. Meta's "Changes to Shops" forces the use of Checkout with Facebook or Instagram, which requires shipping. There is no support to sync Shopify's Local Pickup option, or have a catalog only shop to direct to my website for checkout. Guess I won't be spending advertising dollars for my shop.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Helpful for business, ease of use too. I'm not so technology savvy yet was able to set this up on my own, very user friendly
We have tried many times to contact Facebook & instagram team to review our case ID 736099217981472 and 1298933490803939 but it is almost many months since we haven't got any answer so we regretfully have to rate you low. i hope this review is read by some one at Facebook and they take necessary action so that we may revise our review.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to continue assisting you with a resolution to your current cases.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Hi, I'm an agency responsible for creating stores for clients, in which they want the Facebook channel setup. However, I seem to always get two version of the Facebook app, one which I get to set my checkout option on the Shopify app and the other which forces me to use shopify checkout and is a longer process (those are the screenshots you have on this listing. Facebook/Shopify team do you know why they are two versions of this app? How can I always get the latest version?
Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and address your questions directly!
Vance | Shopify
Easy to use over all. I think FB can be used to promote a product if if put some though into it. Thanks
I was skeptical but boy was I wrong. Facebook support helped me connect my store even though we hit pitfalls. I would have given up on my own. Really impressed with the level of support.