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Since I updated the old version literally NOTHING is working anymore, or at least I am not understanding how to everything is working. Not that I ever used Fb too much. Everything is messy, I never liked it for my business and decided to never use it. I just use Fb in order to have access to my business account on Instagram and their product tagging. Anyway, I had to update the old Fb Shop app with the new one, and since then the Shopify Product Catalog is not updating the new items I am uploading on my website. And what is even weirder is that the bulk editor in the Fb app of Shopify shows instead all the new products I am currently uploading. It's been 4 days now. I went through every forum on the internet about the topic, and sorted out nothing. Frustrating to say the least. I cannot post any of the new products on Instagram cause there's no way of tagging them. I honestly cannot believe they still don't have a customer service dedicated to business accounts at Facebook and they just let us go browsing the internet hoping to find something to sort everything out.
Thanks for sharing your feedback! That definitely sounds frustrating! On that note, I'd love to help as much as I can from our end. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I am using this app to do Shopify related marketing things. Easy and safe to use, install, and most important this app is under a recognized world brand. Hopefully, they can come out with more useful apps and extension related software.
Seems no problem to set Facbook to my account (as far as we know). Add the necessary data and link the shop to Facebook.
my experience with Facebook channel is perfect. I want to use this app to sell my product by connecting my online store with my Facebook account.
i use this application to promote my froducts and its good. i didnt make any order yeat but it will work one day i hope so
they didn't approve me at first but I get it. Without Facebook I might as well not even try. they are awesome
It helps a lot in my daily
Hi There,
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
I did not know this app existed, I do not recall using it on my last page, I just wanted to add my pixel. Please do not shut down my Facebook ads account. I did enjoy how simple it was to go through the process.
The Facebook Channel is extremely valuable for my Business, It opens up so many doors to an new store, to reach its potential customers.
Total Waste of my already busy day. Tried to connent 5 times installed, uninstalled reinstalled back and forth between my meta fb account and my store, thought it was my device, tried my mobile, desktop, tablet but nothing and I still wasnt able to connect my store to fb business account. So don't waste your time.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].