Reseñas (9.267)

Calificación general
4,2
Recuentos por nivel de calificación
  • El 65% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 5% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 13% de las calificaciones son de 1 estrellas
18 de diciembre de 2020

Majority of the time it doesn't work, the other times it requires me to reauthenticate, "load cookies".

droplets
Estados Unidos
9 meses usando la aplicación
Meta respondió 22 de diciembre de 2020

Thanks for sharing your feedback! I can definitely understand how frustrating that may be. It sounds like you might have been experiencing a browser related issue when using the app. I'd be more than happy to investigate this further for you! I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

16 de septiembre de 2020

So far most of the setup tasks are seamless. It's just the facebook side that's really complicated. It takes few days to enable the whole process

MatchaEasy
RAE de Hong Kong (China)
22 días usando la aplicación
19 de julio de 2023

Everything was good until now. But now it happens from time to time that the data is not transferred correctly. Multiple shops are now drastically overreporting conversions. This has to have something to do with how the pixel is installed via this app. Probably counting the refresh of the order confirmation as a sale.
I am not talking about one or two conversions more, it's a 10-20x! I had 10 sales but over 100 were reported to the admanager. This seriously messes with ad delivery and interpreting data.
I'll update this review to five stars if someone fixes this problem.

liebe-leben
Alemania
9 meses usando la aplicación
Meta respondió 28 de julio de 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

6 de noviembre de 2020

Very nice, 8!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Geneva Swiss uk
Reino Unido
22 días usando la aplicación
Fecha de modificación: 30 de enero de 2021

its been rough with the constant changes and logging off and on. But just have to adapt to it. I thought I had the facebook app connected with my shopify store but then I had to do it all over again. And it says that i have verified my domain on the business mgr but i cant visually verify it.

Cowabunga's Savings!
Estados Unidos
Más de 1 año usando la aplicación
Meta respondió 2 de febrero de 2021

Thanks for sharing your feedback! I appreciate you powering through the setup and leaving us an honest review. You raised some issues that I'd be happy to address. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

16 de marzo de 2021

Got help and support for my requests very quick and helpful. Thanks! We use it for facebook ads and our shop.

Weingut-Erbeldinger
Alemania
22 días usando la aplicación
1 de febrero de 2021

Everything was fine but like with everything else...they "updated" it and "fixed" everything and now it doesn't work.

Brand Dead
Canadá
9 meses usando la aplicación
Meta respondió 2 de febrero de 2021

Thank you for leaving your review. As you know merchant feedback is extremely important to us so I'd like to hear more details on the issues you are currently encountering and how I can help. I will be sending you an email shortly to discuss and I look forward to hearing back. - Anna, Shopify Support

12 de diciembre de 2020

Easy to set up, just follow the flow. Hope can help to increase my sales and product exposure. Thank you.

Curvee Shop
Malasia
22 días usando la aplicación
25 de septiembre de 2020

Very nice experience so far with this application. Expecting everything will be going to be the best .

VigZmart
India
22 días usando la aplicación
19 de junio de 2021

worst app.. this app should track better, should not kick me out so often because of "safety" and if I login to often to my new BM then fb also give a security flag.. worst app! can not recommend at all for now.. fix all those things and it should be a good app.. but men, one of the most important app being so bad, how can this happen?

Temanu
Alemania
9 meses usando la aplicación
Meta respondió 23 de junio de 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us, I really appreciate it. I'm sorry to hear of the issues you've been having with staying logged in within the Facebook Channel. I'm going to check over your account and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify