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Having the worst time connecting my catalog to facebook and instagram. The help I have been getting has been terrible I send screenshots and video recording and they keep asking for more and more and I get nowhere.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I really liked how fast my facebook channel set up and smoothly I have got done everything while setting up the channel
This is so awesome. This is so easy to use! Many thanks I will definitely be telling all of my friends to use it too!
keeps rejecting my commerce even when I have no errors and everything approved. its hard to get customer support. I was told I don't have enough followers and likes, so this is a reason of trustworthiness, but FB is willing to take my money for ads ?? how does that work?
Thank you so much for leaving a review. That certainly does not sound ideal. You have definitely taken the proper next step in getting in touch with Facebook regarding your commerce account. I have seen the requirement of trustworthiness come up from my experience with other merchants. While Shopify does not have a hand in the approval process, I would like to share some resources on how you can build up your following while growing your business on Instagram so you can be approved by Facebook. I will be sending you an email shortly. - Anna, Shopify Support
really nice app help out my business i enjoy using this facebook app so much it is good to advertise
Hi I cannot link FB to my webshop in Shopify. However I sell only lifestyle products and don't understand why you block my products...
good very good good very good good very good good very good good very good good very good good very good good very good
I have been suspended 1 week after the beginning of my ads just after being hacked. it is impossible to join the client service and today I have not recovered either my page for ads either my personal account. I am very worried because I have a lot of personal information and credit card on it. That's not normal for such a big company to not have a client service to help people and fix problem... Very disappointing
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
best experience and very easy to use and most important auto work ..
Most useable app - hotscart team
Geniales los pixeles, me hubiese gustado que la integración fuese más sencilla, pero por lo demás genial.