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I'm a bit puzzled why Ads accounts seem to get banned or restricted so often. Our online shop sells clothes and accessories for women, men, and kids, and unfortunately, our ads account got restricted or banned. We've been struggling to find a solution for this and it's quite challenging. It's disappointing to say that we haven't received the proper support we were hoping for from Facebook, and it would be wonderful to have live chat support to help us clear such restrictions. Can you please assist us?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
I think it can be a little more informative in the beginning about the shop. Is the shop separate from the actual page? It is straight forward with the set up for the most part.
I've had a few issues loading some apps, but this one made it simply. I was thrilled. No unexplained errors or weird questions.
Not intuitive for new users. It took hours to understand what I was missing in order to activate my facebook shop.
Thanks for sharing your feedback! We have a great written guide that breaks down everything you need to know when setting up the Facebook channel. I'd be happy to share this with you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I'm starting a new business and I thought why not start a facebook business page for my new business
This is a TERRIBLE TERRIBLE TERRIBLE App/product. Facebook is an absolute nightmare. Facebook constantly suspended my Business Account before permanently disbanded it. All I was doing was trying to install META Pixel and it is a terrible painful process. I even hired a Shopify Expert to help me and even he could not figure it out. An absolute terrible experience that is not user friendly. Extremely frustrated with the whole process.
Hi there,
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support]
This app help me a lot. Thanks for the experience in this kind of page where I can show my products to the world.
Setting up a FB shop was rather simple via this app, just click through and done.
But I had a huge issue: in FB shop, 'checkout on the website' button on every product page would lead to an error page that reads 'Parameter Missing or Invalid: Required parameter missing or invalid: channel'
I wrote to shopify support, got an answer that the issue was escalated to the technical team and I shall expect an answer in max 72 hours.
Never heard back since. Very disappointed...
Then I disconnect everything and re-install and re-create the shop, same error pages...
Dont know what to do
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Normally, the application is still loading slowly, has not seen anything improved
Normally, the application is still loading slowly, has not seen anything improved
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Bonjour j'ai un message d'erreur qui dis que qu'il à une erreur dans ma configuration mais impossible d'identifier l'erreur pourquoi?