Reseñas (8.325)
- El 66% de las calificaciones son de 5 estrellas
- El 14% de las calificaciones son de 4 estrellas
- El 5% de las calificaciones son de 3 estrellas
- El 2% de las calificaciones son de 2 estrellas
- El 13% de las calificaciones son de 1 estrellas
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account got restricted before adding in any of my products, theres always an issue with facebook shop and after three times of requesting reviews, its always an accident then they restrict me again.
Hi There,
Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Aaron
I don't know what's wrong, I haven't been able to update the sales channel, I also contacted customer service, but it feels very useless. Very annoying.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Don’t understand why I can’t view my products on Instagram through this app
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Leider wird der Facebookshop nicht angenommen. Laut Facebook Support Mitarbeitern liegt es an dieser App, dass die Einrichtung nicht geklappt hat.
I have always been able to create facebook post and ad campaigns through shopify marketing until the meta integration. Very frustrating!!!
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need.
If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron.
la instalé buscando vender a través de mi cuenta de INSTAGRAM y nunca se pudieron sincronizar los precios. En mi página están los reales, pero si un usuario ingresa desde Instagram éste muestra solo unos pocos productos y con precios super descabellados. Además no encontré el soporte requerido con Instagram ni facebook, META. El soporte se remite a leer tutoriales, ver videos y seguirlos, pero a pesar que lo hice el problema de los precios persiste.
¡Hola!
Gracias por tomarse el tiempo para dejar una evaluación. Pedimos disculpas por las molestias causadas y nos gustaría ayudarlo con una solución. Comuníquese con nuestro equipo de soporte comercial a través de este enlace https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que podamos hacer un seguimiento con usted directamente y asegurarnos de que tenga la mejor experiencia posible.
Gracias,
[Metasoporte].
app lässt sich nicht öffnen und somit nicht nutzbar
Hallo!
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten und möchten Ihnen gerne bei einer Lösung behilflich sein.
Bitte kontaktieren Sie unser Business Support-Team über diesen Link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram, damit wir kann direkt mit Ihnen Kontakt aufnehmen und sicherstellen, dass Sie das bestmögliche Erlebnis haben.
Danke schön,
Meta-Unterstützung
I used this app to help me integrate my new shopify store with facebook but after running ads for less than a week my ad account was disabled. The problem is with facebook AI and this app not working properly and I see other customers with the exact same issue.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear of the struggles you are facing with restrictions on your Ad account. Shopify doesn't have a hand in restricting Ad accounts as this comes directly from Facebook, however I'm going to look closer at your store to see if there is anything I can do to help, and follow up with you in an email.
Robyn | Shopify
Essa bosta de app que não funciona como deveria ta atrasando minha vida. tira essa merda do ar ou resolvam o problema de conexão de contas
Olá!
Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Entre em contato com nossa equipe de suporte comercial por meio deste link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram para que possamos acompanhá-lo diretamente e garantir que você tenha a melhor experiência possível.
Obrigado,
MetaSuporte
I'm having problems since yesterday to configure the pixel in the Virtual Store -> Preferences -> configure facebook (pixel), it just returns the error "Sorry, something went wrong.
We're working on getting this fixed as soon as we can."
Hi there!
Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?
If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Best regards,
Steve