Reseñas (8.326)
- El 66% de las calificaciones son de 5 estrellas
- El 14% de las calificaciones son de 4 estrellas
- El 5% de las calificaciones son de 3 estrellas
- El 2% de las calificaciones son de 2 estrellas
- El 13% de las calificaciones son de 1 estrellas
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App keeps freezing, I can't set it up and can't even contact customer service to help me, as it shows an error message whenever I try. I've been trying for days, tried on two different computers, a tablet and a phone and nothing works. Terrible app.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I can't use Shopify with Facebook or Instagram. Please resolve our problems as soon as possible. Instagram shopping is very bad in integration with Shopify.
Hi There,
Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron
The worst support I've ever encountered, repetitive bans for no reason. The support team told me I would receive a response within 24 hours, but 5 days later, still nothing and no response despite multiple follow-ups. Many other issues as well!!!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Ads Account disabled after switching to this, no explanation, and very little assistance...I wasted so much money on Shopify in general these past few months, what a scam. So disappointing and frustrating. My first ever store on Shopify and I was just starting to get the hang of it.
Thank you for taking the time to leave you review. I can certainly see how frustrating it would be to not be able to advertise on Facebook. When it comes to account eligibility, this is something determined directly by Facebook so I would like to share resources on how to get this resolved. I will be sending you an email shortly to learn more about what happened and provide you with the proper next steps. Look forward to your reply. - Anna, Shopify Support.
I tried adding this app to integrate my shopify account and fb disabled my account. 8 year old fb account gone and there is probably no way to fix this. Shopify should contact facebook to resolve this issue, everyday so many people get their accounts disabled. If you can't do anything about it for god sake DISPLAY A WARNING STATING "YOUR ACCOUNT CAN BE DISABLED!!!" DON'T YOU HAVE ANY PRODUCT MANAGERS SERIOUSLY ? DON'T ASK FOR MY FEEDBACK DISPLAY A WARNING OR REMOVE THE APP, OTHERWISE I WILL LODGE A COMPLAINT IN CONSUMER COURT
Thank you for sharing your experience. I can definitely understand how it would be stressful to have your account disabled by Facebook after setting up the app. I can assure you that this is not a common occurrence. As you know already know, Facebook determines account eligibility so I want to ensure you have the proper resources to get this resolved. I will be sending you an email shortly to provide you the next steps. - Anna, Shopify Support
Unable to connect to Facebook properly. Useless app as it has been like this for a long time. I don't know if Shopify will fix it at all.
cannot use in india as services are being not provided in india. its basic feature.shopify is also doing nothing in this.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
It does not work. We are getting errors, the app is not even opening. When we tried to open it says: "Your Request Couldn't be Processed
There was a problem with this request. We're working on getting it fixed as soon as we can.
-Return home"
Hi there!
Paola here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.
I look forward to chatting with you!
Paola | Shopify Support
Haven’t been able to connect my shop to this. I want to show my shop on instagram. Meta staff are NOT helpful at all. I’ve been emailing and begging for help for 62 days. They are useless and have zero empathy. It’s all “upload a screen recording” then do this 20 step ritual that won’t work, then we’ll close your ticket and ignore you. I’m losing out on potential sales with the lack of help. Terrible platform, im stuck in the mud and no one will help me!
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
Thank you,
[Meta Support].
Impossible to work because Facebook considers the .CSV lists to be incomplete and cannot be solved if you are not familiar with programming
Hi there,
My name is Chris from Shopify support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issues you are facing with Facebook. I'm going to follow up with you in an email and see where I can help.
Chris | Shopify Support Specialist