Reseñas (8.335)

Calificación general
4,3
Recuentos por nivel de calificación
  • El 66% de las calificaciones son de 5 estrellas
  • El 14% de las calificaciones son de 4 estrellas
  • El 5% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 13% de las calificaciones son de 1 estrellas
2 de mayo de 2023

Ads aren't performing for the past week, and it shows unsupported on shopify. Tracking is wayyy off through pixel, if anyone knows how to solve this issue, please help

Shop.Cartwheel
India
2 meses usando la aplicación
Meta respondió 3 de mayo de 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

1 de octubre de 2022

Tried, but for some reason it says I they can't publish the shops page. Everything else worked fine, they can collect information, the pixels will work, but I can't post my products for free on Shops page...

Comphies
Estados Unidos
2 meses usando la aplicación
Meta respondió 5 de octubre de 2022

Hi there!

Ashley here with Shopify! Thank you for taking your time to let us know about your experience with the Facebook channel app. I will be reaching out to your shortly through email so we can troubleshoot what is happening on your end.

I look forward to chatting with you!

Ashley | Support Shopify

11 de agosto de 2022

I've been on Facebook with my personal account for years, as I'm sure everyone else has. I literally thought, despite the negative reviews, that it would be good to advertise with them also. NOPE, I should have listened and getting support from Facebook is a mystery. My ad was approved and then a couple of days later it was rejected. I'm figuring out now that it's because I sell ladies lingerie, which by the way, was nowhere in the ad. Only Jewelry, a dress, and Jeans!! So I can't advertise. I just unsynced the FB from the Shopify period. A total letdown. I'm not selling porn. It's bras and panties and lingerie which is NOT even in the video ad. Geez. No support from them and Shopify can't help because FB is a 3rd party. Same thing with Pinterest but they didn't ban me, just keep emailing me that the underclothing is violating their policy. Makes you want to give up. SHOPIFY SUPPORT you do not have to respond here that you will contact me. I've been to your support a couple of times. You can't help either. It's a 3rd Party. I just want to warn folks about Facebook and its mysterious policies that do not match up to the great things you are selling. I really saw all the negative reviews and jumped in anyway like an idiot.

PheLin Good Fashions
Estados Unidos
Alrededor de 2 meses usando la aplicación
12 de octubre de 2020

"There was a problem with this request. We're working on getting it fixed as soon as we can." Cant accept all the terms. Get no answer back for days now.

mellowiser
Suecia
Alrededor de 2 meses usando la aplicación
Meta respondió 13 de octubre de 2020

Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you were receiving an error message while going through the set up process. I'll be following up via email to look into any issues you are currently facing to ensure you are getting the most out of our app. - Anna, Shopify Support

2 de febrero de 2022

“There’s no page at this address
Check the URL and try again, or use the search bar to find what you need” I have this now 2 days.. Who can help me whit this.

Bendigo
Países Bajos
Alrededor de 2 meses usando la aplicación
Meta respondió 3 de febrero de 2022

Hi there,

My name is Jacqui from Shopify Support. Thank you for taking the time to review our app. Your feedback is extremely valuable. I'm sorry to hear about the issue you are seeing with Facebook. Although it does seem to be resolved now, I'm going to follow up with you in an email and see if you still need help.

Jacqui | Shopify Support Specialist

10 de diciembre de 2022

Literally horrible! I cant explain how many times and different ways of getting my shopify to connect to instagram and getting my facebook connected as well. it has been a total nightmare and the guides are NOT CLEAR . im ready to give up on shopify all together because I would like it for my instagram but it literally doesnt seem worth it to me anymore. this is my first 1 star review ever ive been reading and trying things for hours and nothing.

Lauraxserna
Estados Unidos
Alrededor de 2 meses usando la aplicación
Meta respondió 4 de mayo de 2023

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

26 de octubre de 2022

I cannot get this app setup in order to sync my Facebook and Instagram. I have installed the app, but when I go to open the sales channel, I get an error that reads "Sorry, something went wrong". Please fix this issue asap, it is effecting my ability to make sales and integrate my products.

Faline Market
Estados Unidos
Alrededor de 2 meses usando la aplicación
Meta respondió 31 de octubre de 2022

Hi there,

William here from Shopify support, thanks so much for using the Facebook sales channel. I recognize that you've been affected by this issue affecting multiple merchants right now and I'll reach out to you to provide an update. Please watch for my upcoming email.

William | Marketplaces Support Specialist
Shopify

1 de noviembre de 2020

its not working sdsddsdsdsdsdsdsdsdsdsdsdsdfwfewfvdsaFGETBGWRYN5UMI,O.P7O,MRTNFVDAzHKUYLI;OIULJDFsdgnhmjf,kg.jlh/j.kgh,jmdhfgvacsAX

Musta66eel
Arabia Saudí
Alrededor de 2 meses usando la aplicación
Meta respondió 2 de noviembre de 2020

Thank you for leaving a review and sharing your feedback. I want to ensure you are getting the most out of the app and I would like to hear more about the issues you are currently facing. I'll be sending you an email shortly to discuss. Look forward to hearing back. - Anna, Shopify Support

2 de agosto de 2023

DONT EVEN CONNECT AND NO SUPPORT CUSTOMER SERVICE THERE IS NIT MUCH TO SAY BUT THIS REVIEW WANT ME TO SAY SO I WILL SAT FACEBOOK IS PATHETIC AND OUTDATED

Goode
India
Alrededor de 2 meses usando la aplicación
Meta respondió 18 de agosto de 2023

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link, so we can follow up with you directly and ensure you have the best possible experience:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

Fecha de modificación: 29 de enero de 2021

After months of trying to connect I'm still unable to connect the new facebook channel. Tried everything that people recommend on the internet but nothing works. Facebook Shop and instagram connection worked perfect before. Some changes need to be made soon or I will switch to Lightspeed, like many others did with this issue. We are losing so much sales because of this issue. Also both the support from Shopify and Facebook are below standard, both pointing at each other and uncapable to find a solution. They even told me technical support will contact me, but haven't got any response for a week now

Barong Barong
Países Bajos
Alrededor de 2 meses usando la aplicación
Meta respondió 1 de febrero de 2021

Thanks for sharing your feedback! I can definitely understand your frustration, given how long you've been working at this. I'd be happy to look into the status of your technical ticket. I’ve sent out to an email requesting some additional details. I look forward to speaking with you. - Abdalla, Shopify Support