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It is very hard to navigate facebook and shopify. There's not clear instructions. As a boutique owner I want everything to go thru shopify. I'm unsure of which emails from facebook are spam or are legit.
There is a constant message to verify my business details. I attempt to verify and get the same message every time that this is not longer an issue. But 2-3 days later get the same message. Meanwhile, both apps are working. I do not understand.
had so much problems connecting the 2 platforms, ended up calling both Meta and Shopify. Just had to uninstall and install the FB app on Shopify to make it work. but was a real headache at first.
I find it hard to set up. I wish it was easier to organize product by category.
Le falta manejar mejor las notificaciones para el usuario, por meses me salía un mensaje que el Facebook Shop estaba en review y no me daba mas info, después que contacté a soporte resulta que hay que hacer muchas cosas en la pagina de Meta Business que en ningún lugar dicen que hay que hacer.
Las aplicaciones se traban y no ofrecen soluciones integrales a los negocios, no es intuitiva ni para el negocio ni para el usuario. Mas que solucionar han llenado de trabas los procesos.
My Shopify account has been review for over 3 months. I have reached out to Facebook many times and I still don't know what the issue is. Still waiting.
Somewhat helpful in terms of data and ads but un-needlessly difficult to create a shop on Facebook and Instagram through this app - I have been waiting for several months for my store in Facebook and Instagram to be approved by their admin.
Keeps telling me my shop is suspended because of lack of information however does not provide any information about what information to provide or where to provide it.
Had a terrible time updating my catalog and connecting my facebook profile such that it has the right "permissions" to be useful. FAQ on Meta sites is bad and Shopify customer service also washes their hands of anything Meta and app related - i.e you're left to fend for yourself.