Avis (9 198)
Affiner
-
Par note
Seamless integration with Facebook and Instagram. Couldn't ask for more! Keep it up, Mark and Team!
When this app is working, it's amazing. However, I consistently have to uninstall, reinstall because FB/Shopify can't figure out how to update w/out causing issues for the other side. It is extremely frustrating.
Hi There!
Thank you for taking the time to leave a review. We hope that your issue is now resolved. If you believe that your issue is still on-going, please let us know, by reaching out to support.
You can contact our support team through this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram, so we can ensure you have the best possible experience.
Thank you,
[Meta Support]
unable to set up the app and use it. IT asks to reconnect and then it says currently its not possible to do so. Would be great if someone could help me
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting connected to the channel. There can be a lot of moving parts to the Facebook Channel so I'm going to look into this and follow up with you in an email to see how I can help you get set up.
Robyn | Shopify
dificil
looking to manage facebook channel under shopify platform, setting all up is been very simple, our online business has grown every year and the experience is been great
Excellent Performance of Facebook & Instagram.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support
Quick and seamless setup with Facebook. I was ready to run ads in a matter of minutes! If you are looking for a quick way to start advertising on Facebook, this is the plugin you need!
There is a glaring issue affecting the FB integration right now and it needs to be remedied. .....
The issue can be described as auto/involuntary/unpredictable posts being made “by” a business page/shop to its followers’ timelines, when an item in the synced FB shop is updated within your Shopify store. Ignoring the fact that this feature is also malfunctioning (posting when an item is not actually updated or added at all, but instead posting sporadically), this particular post cannot be disabled and does not even show on the timeline of the business whose page it is posting from. .....
It is gross. It is spammy. It’s 0% brand-consistent since it’s auto-generated. FB is using our brand to make arbitrary and pointless, off-brand random and wrong posts to our followers to the point they think it’s spam.
....
This of course negatively affects businesses who maintain a curated social feed to be on-brand and user-friendly for their followers, but it is also frustrating consumers/users on FB (as evidenced by many forum posts from exasperated Facebook users thinking it is a glitch.. it’s THAT terrible that they believe their account is malfunctioning....)
....
There has never been a better time for consumers to leave Facebook, so why would you institute features that give them even more reasons to do so, Facebook? Good grief. Fix this. Businesses who have left recent positive reviews simply haven't noticed that FB is making these spammy posts using their biz page (since it doesn't show on the actual timeline of the biz, but only if your follower scrolls their newsfeed). Ridiculous, really.
Thanks for sharing your feedback! We deeply appreciate your patience for this reply. The issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support
Nightmare
1) Some of our active products with stock does not appear in our Facebook catalog
2) For products which are inactive / out of stock, still showing 'available' on our catalog.
Hey there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. I am sorry to hear you are having issues with the product catalog. I will be following up with you through email to make sure we get this solved for you as soon as possible. Looking forward to chatting with you! Luke | Shopify Support
Fb and IG is great to work with so far
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
Meta Support