Facebook & Instagram , 4 671 avis
Affiner
-
Par note
We have tried many times to contact Facebook & instagram team to review our case ID 736099217981472 and 1298933490803939 but it is almost many months since we haven't got any answer so we regretfully have to rate you low. i hope this review is read by some one at Facebook and they take necessary action so that we may revise our review.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to continue assisting you with a resolution to your current cases.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Trying to get any support is ridiculous!!! 3 hours yesterday and my issue is still not resolved. The app is preventing my website link on Instagram and Facebook to open. It goes to "Oops page not found". Shopify says it's FB and I can't even open a new chat as it goes back to the one from yesterday with an automated response. Ready to uninstall this if it's not resolved today.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Update: The 'Meta Team' responded to my review with a link that does not work. I'm leaving my review as a 1 star.
When I linked this app to my account Facebook disabled my business account. I sent in everything they requested and immediately got denied. Now, I have no way to appeal, and no way to speak to anyone about it. I also cannot disconnect the stores because I have to verify the information in review, which I cannot do because I have to log into my Facebook business account which got disabled.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
cannot install, always error. reported this with meta but no response and they kick me back to shopify. shipify kicked me back to meta again.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
i installed the app to be able to advertise my shopify store on facebook. To do this, I first created a private account as prescribed in the app and then a company account. Unfortunately, I was hardly able to use either of them, as facebook blocked both accounts after just one day and did not reactivate them despite me identifying myself twice. My accounts have now been deactivated and I receive no support from facebook. My plan to pay facebook for my advertising has been prevented, even though I have not violated any guidelines. The facebook algorithms simply do not believe that I am a real human customer.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Terrible. After a wild goose chase with increasingly insane requirements to connect my shopify store to my company instagram my FB account was flagged and locked. To request a review a captcha page populates except that you can't scroll to the bottom of the page to click the submit button so no review. Just a block that will turn into a ban because they have 0 meaningful UI design.
These absolutely bonkers sentences are actually displayed as the supporting reasons they have blocked my account: "We used technology to detect this violation and technology to carry out this decision. Further violations of our Advertising Standards may result in your account being disabled or restricted."
Inconvenient, difficult, and with no level of customer service Meta Facebook and instagram are terrible.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
It does not connect to my account at all. It just crashes every time i try and i have reach out to support and nothing can be done from them and i should reach out to Facebook directly and it is so annoying. The App is just not working.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
I am unfortunately going to have to give a one star.
While on the Shopify app. I click on the "Connect Account" button and it doesn't do anything, just collapse the step.
However, on the Shopify website when I click "Connect Account", it opens up the Connect account page but when I click/tap on "Continue as X" it closes the page bit doesn't connect my account. Very infuriating that I can connect my account. Plz fix ASAP as this makes the app unusable.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Hi. I can't connect my shop to Facebook and Instagram. Every time I try to connect it shows a message saying that something went wrong, please try again. I have been trying for month and no help.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can follow up with you directly and ensure you have the best possible experience.
Thank you,
Meta Support
Useless customer support, unable to connect my shopify to it, and when I DID go through all the account verification it BRICKED MY BUSINESS ACCOUNT FOR "Fraudulent activity" THAT IT FORCED ME TO DO
Hi There!
Thank you for taking time to leave a detailed review. We apologize for the inconvenience caused and would like to assist you with a resolution.
Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram
We can continue supporting you directly and ensure you have the best possible experience.
Thank you,
Meta Support