レビュー (6,871)

総合評価
4.2
評価レベルごとの件数
  • 評価の65%は5つ星です
  • 評価の14%は4つ星です
  • 評価の5%は3つ星です
  • 評価の2%は2つ星です
  • 評価の14%は1つ星です
2022年5月2日

Until they fix the issue with only posting one picture, this app is useless. I get countless messages a day asking for more pics than they're seeing on FB/IG, and I have to direct them to my website. So, what's the point of having this channel at all???

Beauty Bird Vintage
アメリカ合衆国
アプリの使用期間:2年弱
Metaが返信しました 2022年5月4日

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with only posting one picture. I'm going to look into this further and follow up with you in an email to open up the lines of communication here.

Jason | Shopify

2021年2月20日

Have not used the app as of yet. I hope that once I use the app it is easy to use. I am trying something new to boost my online sales and networking.

KOSHAJAY ESSENTIALS LLC
アメリカ合衆国
アプリの使用期間:1年以上
Metaが返信しました 2021年2月23日

Thanks for sharing your feedback! I'm happy to hear that you're giving our app a chance. I'd be happy to assist you with the setup and share some additional resources to help you get started. I’ve sent out to an email to you to discuss this further. I look forward to your reply. - Abdalla, Shopify Support

2020年11月19日

I used this app to set up my Facebook sales channel on Shopify. It made everything simple and quick.

Saphirie
リトアニア
アプリの使用期間:24日
2020年10月16日

This is a very helpful app by Facebook for Shopify users. It helps you connect your Facebook account to your Shopify store and generate more awareness and sell accordingly.

True Deals 11
インド
アプリの使用期間:1年以上
Metaが返信しました 2020年10月17日

Thank you for leaving a review and sharing your feedback. I'd like to learn more about your experience and see if you need any further help with setup -so will be sending you an email shortly to discuss. - Veena, Shopify Support

編集日:2020年10月9日

I haven't that much far with the interface yet but from what I saw I think it's doing well to provide help.

Varsis
アメリカ合衆国
アプリの使用期間:24日
2021年5月7日

Facebook and IG Shop are not working correctly. For some strange reason my active products are no longer in the tag products options, the only one that appears are the inactive products. Seriously? I had to delete the app and re-installed it but the issue continues. Have contact customer services and have not get a response from them yet. Definitely will need to try another social media option and do ads there instead of Facebook or Instagram since I am unable to tag products and it feels like I am back to 2018 where that option did not exist. What a bummer!

Hello Luxy
アメリカ合衆国
アプリの使用期間:10ヶ月
Metaが返信しました 2021年5月11日

Hi there! Thanks for taking the time to share your feedback!

Although the Instagram app's tagging feature is fully supported by Instagram's team, there could be a few different instances where the product catalog might not be syncing properly to Facebook and subsequently to Instagram.

I'd love to check in on this with you to cover our basis so you can get the most out of the Facebook Channel and will be following up with you via email to offer assistance to get this figured out! Chat soon!

Nidhi | Support Specialist

2020年12月21日

Cette application est nécessaire et importante pour le développement de mon projet , j'en suis satisfait.

Magicut
フランス
アプリの使用期間:9ヶ月
2020年11月7日

non male sembra complicato all'inizio però è questione di 5 minuti. Leggete tutto ciò che accettate per non incorrere in sanzioni e penalizzazioni

cleanerwrist
イタリア
アプリの使用期間:24日
編集日:2021年9月13日

I only want to use Instagram where I can add tags to my website, not the Facebook website that directs to my Shopify checkout. I don't really want to connect both Facebook and Instagram, surely you can connect whichever you please! Facebook always saying 'Request to review issues' ... there's nothing wrong with any of my products - hence I just uninstalled facebook shop. Besides Facebook business manager and Facebook page is so confusing!!

Azana Photo Frames
イギリス
アプリの使用期間:10ヶ月
Metaが返信しました 2021年9月15日

Hello,

Jack here from Shopify. Thanks for taking the time to submit your feedback. It is definitely possible to just use the Instagram feature of the app, but it does require linking some Facebook accounts. I will reach out to you over email to help you out.
Jack | Shopify

2022年12月13日

I wish I could give negative stars. DO NOT add this channel to your store, especially if you are already having some success. This app ruined my account eligibility and chances for reinstatement of all 4 of my FB commerce accounts. I’ve been running shops on FB for almost 3 years now.

All this app does is waste our time and energy. It does not support proper reporting or integration with Shopify. I have errors at every turn with unknown causes. Even when I’ve satisfied all the setup checklists and my shop meets all requirements, there continues to be bugs. I thoroughly configured every aspect of my shop, connecting it to my business manager, LLC, verified my business and satisfy every single eligibility requirement, but somehow my commerce shops still dont comply with our Commerce Eligibility Requirements.

90 % of my sales came directly from organic facebook traffic. And now suddenly my shop doesn’t meet requirements. I have excellent reviews and received only one return request out of all my Facebook sales. This experience has me ready to give up on selling on Facebook altogether. Thanks for nothing.

hairlaidy
アメリカ合衆国
アプリの使用期間:10ヶ月
Metaが返信しました 2022年12月14日

Hi there,

Thank you for taking the time to leave your review. I'm sorry that you've been having problems with the Facebook & Instagram app. I've passed this review to our support team and they are taking a look.

If you haven't already, you can reach out to our support at https://admin.shopify.com/apps/facebook-ads/shopify_app/support with more information.

Thanks,
Steve