レビュー (8,247)

総合評価
4.3
評価レベルごとの件数
  • 評価の66%は5つ星です
  • 評価の14%は4つ星です
  • 評価の5%は3つ星です
  • 評価の2%は2つ星です
  • 評価の13%は1つ星です
2020年11月18日

Was quick and safe, I will recommend this to everyone, Facebook is just amazing and to sell items, ads from facebook is just the best.

gprosocks-shop
フランス
アプリの使用期間:3ヶ月
2021年4月10日

I have no complaints. Easy setup, currently the best solution for the iOS14 situation, pixel tracking and dynamic catalog ads.

BeeMulberry
アメリカ合衆国
アプリの使用期間:3ヶ月
2020年11月26日

Very good and easy to use, it's definitely better thant what it used to be.
Thank you guys and keep up the good work

BYB.
カナダ
アプリの使用期間:3ヶ月
編集日:2020年11月12日

Having a really hard time with the app. It was working well but then the prices are not updating. I removed the facebook channel, disconnected my facebook page from instagram, deleted the shop and collections. Tried to set everything up from scratch but the prices are not right when I tagged on instagram.

eVariah Shop
グアテマラ
アプリの使用期間:3ヶ月
Metaが返信しました 2020年11月13日

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2020年9月29日

I love it, I just think they could simplify a little bit and merge of all the platforms. Loving doing ads here because we can find good market insights

Keyline Store
アメリカ合衆国
アプリの使用期間:3ヶ月
2022年3月12日

Been on this constant circle or errors or could not connect to Instragram account. Go through all the setup in Facebook Commerce manager, and then try to setup and never does.. It creates product catalogs that are not fully setup, and unable to go back and modify. Facebook help is not there at all.. Spent days trying to uninstall, reinstall, starting from square one over and over, to simply not get any help..

Turquoise Obsession
アメリカ合衆国
アプリの使用期間:3ヶ月
Metaが返信しました 2022年3月14日

Hi there,

Nate here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear that you ran into these challenges while setting up the Facebook channel. I'm going to follow up by email to open up the lines of communication and help where I can.

Nate | Shopify

2023年11月3日

Absolute junk now. I run a brick & mortar store only (no shipping). My goal is to tag products in my feed, for in-store pickup. Meta's "Changes to Shops" forces the use of Checkout with Facebook or Instagram, which requires shipping. There is no support to sync Shopify's Local Pickup option, or have a catalog only shop to direct to my website for checkout. Guess I won't be spending advertising dollars for my shop.

MADE
アメリカ合衆国
アプリの使用期間:3ヶ月
Metaが返信しました 2023年11月10日

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,

編集日:2020年11月3日

Helpful for business, ease of use too. I'm not so technology savvy yet was able to set this up on my own, very user friendly

MevaMode
アメリカ合衆国
アプリの使用期間:3ヶ月
2024年1月31日

We have tried many times to contact Facebook & instagram team to review our case ID 736099217981472 and 1298933490803939 but it is almost many months since we haven't got any answer so we regretfully have to rate you low. i hope this review is read by some one at Facebook and they take necessary action so that we may revise our review.

Brands of PK
アラブ首長国連邦
アプリの使用期間:2ヶ月
Metaが返信しました 2024年2月2日

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to continue assisting you with a resolution to your current cases.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2022年7月20日

Hi, I'm an agency responsible for creating stores for clients, in which they want the Facebook channel setup. However, I seem to always get two version of the Facebook app, one which I get to set my checkout option on the Shopify app and the other which forces me to use shopify checkout and is a longer process (those are the screenshots you have on this listing. Facebook/Shopify team do you know why they are two versions of this app? How can I always get the latest version?

TestIGSHop
アメリカ合衆国
アプリの使用期間:3ヶ月
Metaが返信しました 2022年7月29日

Hi there,

Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and address your questions directly!

Vance | Shopify