리뷰 (7,867)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2024년 5월 8일

Great Experience

The Shop Online Marketplace
미국
앱 사용 기간 5개월
2024년 7월 5일

why you would not showing my store app to others on Instagram & Facebook i already your members & handling meta account to so many years please allow me or give me soluetions. thanks

Clock Block
인도
2024년 10월 9일

legal

Diversao Kids
브라질
앱 사용 기간 대략 3시간
2024년 3월 20일에 편집됨

Meta needs serious overhaul of their business processes. We have been told that our primary domain (verified by Shopify store) is verified by some business manager account. This situation resulted in us not being able to tag our products in our Instagram and Facebook shops. Have spoken to multiple agents, showed them the proof of domain ownership as well domain info within Shopify's settings, but they are copying and pasting responses to our queries. For example, they keep asking us to verify the business within business manager, whereas their own system states "business not eligible for verification" so how can we verify it. I can give umpteen examples of classic definition of complete disconnect, but I will stop here. They have successfully pushed us towards the path of uninstallation as without domain verification we cant operate our insta or facebook shops.

It's been four weeks now, upmteen calls, messages and chats with Meta support with just copy and paste replies from them with zero help.

Entire story:
We bought the domain in Dec 2023 from GoDaddy and tried to verify the domain on Meta Business only to find out that Kronos Marketing had it verified in 2021 and since then closed their business. Now we contacted through meta business a request to Kronos Marketing to allow us have access and they never responded as they have closed the business. Went to Shopify to seek help, they asked us to go to GoDaddy and find if Kronos Marketing still had verification code in domain. GoDaddy confirmed tat there is none. Went to Meta support gazillion times with a simple request as domains get sold and resold so they should be able to initiate reverification to previous owner.

Of course, Meta wont listen as always and would give copy paste response something like this - "we have escalated it to our Pro team and they are looking into it" and all they do is copy paste responses which never solves the issue but window dressing.

We have raised this issue with Meta more than a month ago, and even the fifth chat session has the same response after more than a month "we are still looking into it" Wow - simply wow!

Enlightening information for Meta:
1. Domain ownership changes frequently in e-commerce.
2. Once verification of Domain in Meta business manager does not make the domain owner till eternity
3. Reverification process for domain ownership can cut down your million support calls
4. Your 3.8 star rating can improve by deploying simple logic into your business processes
5. Meta is not invincible - listen to customer and ACT to course correct instead of just copying and pasting.

Update on March 20, 2024:
Meta asked us to submit an affidavit that we own the domain. Provided signed copy on March 08th, 2024 and have not heard back from them, instead they stopped the integration of the Shopify store. Now it is giving error code 11 and there is of course no reply or no help from their support.

Hyra Beauty
캐나다
앱 사용 기간 28일
답글 Meta개 2024년 2월 23일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and as mentioned, you've been in discussion with us regarding your account.

Our Business Support link if you need to follow-up with us again: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We will continue to assist you to ensure you have the best possible experience.

Thank you,
Meta Support

2024년 8월 12일

De momento muy satisfecho.

ucleanity
스페인
앱 사용 기간 14일
2024년 10월 9일

Não consigo conectar minha loja ao face nem o instagram, ja tentei por inumerar vezes.

Vendas.com
브라질
앱 사용 기간 3일
2024년 8월 10일

wonderfull

Umairi
영국
앱 사용 기간 1일
2024년 7월 5일

Die App könnte besser laufen und mehr hilfe bieten

Flausch Rausch
독일
앱 사용 기간 7개월
2024년 6월 30일

ótimo

Musara
브라질
앱 사용 기간 3개월
2024년 1월 4일

I had to complete the process which took a few days, but PayPal Rep Charles Veasey helped me complete the process. So thankful for his help.

Dee Gifts Co. LLC
미국
앱 사용 기간 8개월
답글 Meta개 2024년 1월 12일

Hi There!

Thank you for taking time to leave a review. We appreciate hearing from our customers!

Thank you,
Meta Support