Facebook & Instagram , 리뷰 4,678개

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2024년 1월 8일

Ola e Bom dia, Team app Facebook & Instagram,

Como vai? espero que esteja tudo bem com voces e um bom inicio de ano novo desejos a voces.

Pois eu sou Ana Paula Lima e estou começando agora com a nova loja BrandsStyle,
E estou usando app Facebook e Instagram na minha Loja Shopify, mas estou observando que uma mensagem do app Facebook & Instagram, dentro do acesso com a plataforma Shopify descrevendo assim, ( Este app precisa de atenção
Facebook & Instagram have issues that need your attention. Visit their sales channel to resolve them.) Pois bem eu acessei app à alguns dias atras para finalizar a verificação e eu ja enviei os DOCUMENTOS e Deu certo., pois no acesso em meu celular descreve como já em ((fase de analise de loja para conclusão) uma imagem azul ao lado do meu gerenciador de comercio, Ana Paula, Shopify: Brandsstyleltd 17038...)
Mas ainda o sistema plataforma shopify app facebook e instagram ainda volta pedir documentos, como se eu nao tivesse feito nada, que é um absurdo pois eu ja enviei sim os documentos.
Poderia dizer porque o sistema com acesso pc nao dar a mesma resposta com acesso no telefone?
é so uma curiosidade minha por que o sistema app facebook e instagram deveria funcionar em tempo online como no acesso com telefone celular.

Espero que tenha entendido a minha mensagem
E Obrigada pela a sua atenção.
E à todos um Feliz 2024!
Ana Paula

BrandsStyleLtd
스위스
앱 사용 기간 4개월
답글 Meta개 2024년 1월 12일

Olá,

Obrigado por reservar um tempo para deixar um comentário com feedback detalhado!

Entre em contato com nossa equipe de suporte comercial por meio deste link se pudermos ajudar você:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Faremos o acompanhamento direto com você e garantiremos que você tenha a melhor experiência possível.

Obrigado,
Meta-suporte

2024년 1월 9일

Please contact Facebook and verify my account.

ARTNOTEZ
독일
앱 사용 기간 2개월
답글 Meta개 2024년 1월 12일

Hi There,

Thank you for taking time to leave a review with detailed feedback!

Please contact our Business Support team via this link if we can be of further assistance to you:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We'll be sure to follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2024년 1월 28일

Works well

Snackle Bottoms
미국
앱 사용 기간 6일
답글 Meta개 2024년 2월 2일

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

2024년 4월 10일

He sometido en varias ocasiones un problema de conección entre mi tienda de Shopify y mi cuenta de Facebook y no hay forma de resolver el problema. Ni encuentro la manera de hacer contacto con servicio al cliente.

Frescura Boricua
미국
앱 사용 기간 대략 1년
2024년 1월 18일

Love how easy it went and how it showed on Instagram.

Life is Gourd
미국
앱 사용 기간 2일
답글 Meta개 2024년 1월 26일

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

2024년 1월 24일

Al pricipio un poco de problemas con que me aceptaran la cuenta. Ya esta todo arreglado y es fantastico.

bebochic
미국
앱 사용 기간 17일
답글 Meta개 2024년 1월 26일

¡Hola!

Gracias por tomarse el tiempo para dejar una reseña y compartir su experiencia con nosotros. ¡Apreciamos saber de nuestros clientes!

Gracias,
Meta soporte

2023년 12월 2일

I highly recommend this product. Its a bit complex to set up, but its worth it in the end.

cherishpreciousmoments
미국
앱 사용 기간 대략 1개월
답글 Meta개 2023년 12월 15일

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

2024년 1월 31일

I love it

TOMMYXWHITE Store
미국
앱 사용 기간 19일
답글 Meta개 2024년 2월 2일

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

2024년 1월 10일

Meta is just absolute crap and a massive headache for every single steps that should be easy. To try and start just simply advertise from your Facebook page and get the ad data connected to your shopify is taking me days. First the meta business page was lagging and bugging making me do the same rhings over and over, then once I finally manage to create the pixel and went to install the Facebook and instagram app on my shopify, it started to bug again. After 4 time uninstalling et re installing that horrible app, I managed to connect my store after creating a facebook business account ( thought just my page with my facebook account would be enough but no, has to be another dam account ) DAMM ! I thought I'd be ok then but NOOOO Facebook restricted my business account, probably because its too new ( which doesn't make sense really), I am now unable to complete the connection settings between shopify and facebook and have to wait 24h for a review after providing a code received on my phone and my identity document photo. This is really a joke considering how much money that business is doing, they can't even make basic settings simple for people, they over complicate everything and cross everything together making you go back and forth between platforms non stop for a very simple task. All I wanted was to see the results of my advertising with shopify, nothing else. If I ever manage to get to the point where facebook let me advertise and the connection with shopify works ( pretty sure something will go wrong again) I surely WON'T authorise facebook to sell my products directly on my facebook page because I bet you these sales will be catastrophic and customers will run away, surely there will be problems with payment and order fulfillment etc. A shame from start to finish

The Bloody Store
오스트레일리아
앱 사용 기간 대략 1시간
답글 Meta개 2024년 1월 12일

Hi There,

Thank you for taking time to leave a review with detailed feedback and apologize for the experience you've had so far with us.

Please contact our Business Support team via this link if we can be of further assistance to you:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We'll be sure to follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2023년 12월 8일

I haven't seen anything that bad in my life. Companies policies problems never end up, and it is impossible to understand what is missing or what document u need to submit. The help desk is so miserable; the only thing they keep saying is ' u need to wait more' and 'company policies'. No one could figure out the section 4 problem. I am paying my workers money for nothing right now, and I don't know what the problem is and how long it will take to fix the problem.

GeneralSelectStore
오스트레일리아
앱 사용 기간 5일
답글 Meta개 2023년 12월 15일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support