리뷰 (8,234)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2023년 11월 29일

It no longer allows me to access the "Manage Facebook data sharing preference" section, and my campaigns are negatively affected. Nobody can solve the problem.

Bcosmetica | Armonia tra Natura e Scienza | Cosmetici Naturali
이탈리아
앱 사용 기간 대략 3년
답글 Meta개 2023년 12월 15일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2024년 7월 28일

HORRIBLY COMPLICATED

Silvina LONDON
영국
앱 사용 기간 1년 초과
2024년 4월 4일

This app has never worked once. After downloading, without entering any facebook/instagram login details or credentials, the app immediately begins connecting. Connecting to what? I have no idea. The connection fails and it tells me " SOMETHING WENT WRONG Your details couldn’t be submitted yet. Try again in a few moments". I have spoken to Meta and Shopify customer service AT LENGTH. Shopify directs you to Meta customer service. Meta directs you to Shopify customer service. As others here have reviewed, this is just a back and forth of copy-and-paste answers which involve you doing VERY SIMPLE trouble shooting like clearing cache and changing browser. They might as well ask me to restart my computer. I have also been asked to send the same information I have already sent. I even took a screen recording and showed them the exact issue. Additionally, just as others have reviewed, they will continue to close the ticket immediately each time. Finally they said it is not their problem and to contact Facebook.

bukuro
미국
앱 사용 기간 23일
2024년 7월 14일

mauvaise exprience. interface vraiment approximative, vieille et pas dutout intuitive, de plus meme en s'aidant d'internet on galere et rien ne va comme on veux

Trésoréa
프랑스
앱 사용 기간 3일
2024년 8월 23일

asdfghjklç.

Tag My Collar
영국
앱 사용 기간 대략 2개월
2024년 11월 7일

potrebbe essere piu semplice.

DSHOP
이탈리아
앱 사용 기간 3일
2024년 2월 16일

Absolutely useless. Cant connect because apparently I'm not the admin of my own account or the business page I created. Support is just AI auto responses that are useless.

Yasashii Kyojin Studio
오스트레일리아
앱 사용 기간 1년 초과
답글 Meta개 2024년 2월 23일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2024년 1월 29일

They banned my ad account because I tried to change my payment method and to get unbanned I need to send them more information about me. I did but right now I didnt get a response for over 3 weeks now even though I provided all necessary information. The only answer I am getting is automated text messages saying that a support staff will contact me in 1-2 business days, which is not true.

Evolving Growth
독일
앱 사용 기간 대략 2개월
답글 Meta개 2024년 2월 2일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2024년 6월 23일

I can't even Connect my shop with instagram or facebook and when I go to ask for Help it's all automeeted and you can't get anywhere

Gadgets & Decor
미국
앱 사용 기간 대략 20시간
2024년 4월 3일

from last 4 days i am getting error while installing no one is help me and no proper solution from meta and shopify

Almaari Fashion
인도
앱 사용 기간 1년 초과