리뷰 (8,020)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2024년 2월 7일

Trying to get any support is ridiculous!!! 3 hours yesterday and my issue is still not resolved. The app is preventing my website link on Instagram and Facebook to open. It goes to "Oops page not found". Shopify says it's FB and I can't even open a new chat as it goes back to the one from yesterday with an automated response. Ready to uninstall this if it's not resolved today.

Lady Living Lyme
미국
앱 사용 기간 대략 1개월
답글 Meta개 2024년 2월 9일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2024년 4월 18일

Very unhelpful meta team and unable to get disconnected from one month. i want add my couple of email and conversation screenshot if i could ?

Fetch Store
오스트레일리아
앱 사용 기간 25일
2024년 1월 24일

Terrible. After a wild goose chase with increasingly insane requirements to connect my shopify store to my company instagram my FB account was flagged and locked. To request a review a captcha page populates except that you can't scroll to the bottom of the page to click the submit button so no review. Just a block that will turn into a ban because they have 0 meaningful UI design.

These absolutely bonkers sentences are actually displayed as the supporting reasons they have blocked my account: "We used technology to detect this violation and technology to carry out this decision. Further violations of our Advertising Standards may result in your account being disabled or restricted."

Inconvenient, difficult, and with no level of customer service Meta Facebook and instagram are terrible.

company design co
미국
앱 사용 기간 대략 2개월
답글 Meta개 2024년 1월 26일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2023년 12월 3일

Not able to connect the account. It is showing you're eligible to connect the account. Due to this my pixel setting up has been on hold.

Swayur
인도
앱 사용 기간 대략 1년
답글 Meta개 2023년 12월 15일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2024년 4월 28일에 편집됨

I have been trying to set it up but it's not working the business portfolio and terms of service are not opening

Suushifa supplies
케냐
앱 사용 기간 7일
2024년 2월 26일

the setup is so annoying it's insane. Normally i'm very patient but wow. You impressed me how bad this works. Especially the new Business Suite from Facebook is one of the worst downgrades I've ever seen. Goin to TikTok Ads now.

4InstantFocus
독일
앱 사용 기간 2개월
답글 Meta개 2024년 3월 1일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2024년 6월 26일

Fatal. De momento aún se están "sincronizando" cosas. LLevamos más de 1 mes y aún no lo hemos podido ni utilizar.

OTSO LAND
스페인
앱 사용 기간 거의 2년
2024년 3월 10일

i installed the app to be able to advertise my shopify store on facebook. To do this, I first created a private account as prescribed in the app and then a company account. Unfortunately, I was hardly able to use either of them, as facebook blocked both accounts after just one day and did not reactivate them despite me identifying myself twice. My accounts have now been deactivated and I receive no support from facebook. My plan to pay facebook for my advertising has been prevented, even though I have not violated any guidelines. The facebook algorithms simply do not believe that I am a real human customer.

finanziell-denken.de
독일
앱 사용 기간 6일
답글 Meta개 2024년 3월 15일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2024년 1월 25일

Useless customer support, unable to connect my shopify to it, and when I DID go through all the account verification it BRICKED MY BUSINESS ACCOUNT FOR "Fraudulent activity" THAT IT FORCED ME TO DO

SaltPixieStudio
미국
앱 사용 기간 5개월
답글 Meta개 2024년 2월 2일

Hi There!

Thank you for taking time to leave a detailed review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can continue supporting you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2024년 6월 26일

审核太慢

ArlinStory
미국
앱 사용 기간 1년 초과