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Our account got banned for life from Facebook after using this app. I even spoke to Facebook on the phone and they said too bad. Would not recommend this or Facebook advertising to anyone. How do you ban a fabric company for policy violations? Did the floral quilt offend someone? Anyways they just banned a 7 figure account and they don't care whatsoever. I am seeing a pattern with the Shopify apps that are built with the actual companies, they cause nothing but problems for the businesses. Moving forward we will be sticking with 3rd party apps, at least they care.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with the Facebook channel. When it comes to restricted accounts, suspensions and bans it is completely handled by Facebook and Shopify has no hand in these decisions whatsoever. However, I'm going to follow up with you in an email to provide you with some information that can help.
Adil | Shopify
I'm not sure of the benefits of using Facebook channel app. Needs more explanation. Thank you for asking
This app is free and it allows your customers to check out directly on Facebook and Instagram. I highly recommend it!
Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].
I give it a 1 because it did not bring me in any sales and it has so many restrictions that my small business did not qualify for some of the apps connected to it.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear that this app did not prove to be beneficial for your shop. I'm going to follow up with you over email to open up the lines of communication in case you an interested in using the app moving forward.
Charlotte | Shopify
I thought it was really easy to set up and configure. I will be trying to run some holiday ads with it for Black Friday this year, so hopefully that works out!
I loved that it walked me through it step by step and explained what it was needing or wanting to do and imported all my info so I only needed to make decisions and take actions to setup connection versus having to connect everything myself.
This is a great platform for professionals and entrepreneurs and those who are learning like me. thanks
I' am traying and learning how to enjoy using this app. Thankyou for you help. I wish to have any recommendation
Super great, fast, reliable, and they make me input 100 characters for this honest review that I don’t know what else to say
With following directions, this app is easy to install. I have not had it long enough to give complete experience but so far so good.