리뷰 (8,247)

전체 평점
4.3
평점 수준당 개수
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  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2022년 6월 6일에 편집됨

I can't connect FB IG Checkout for this reason and there seems no one knows how to solve this. I will appreciate receiving a reply.

ÚNICO
미국
앱 사용 기간 4년 초과
2020년 9월 8일

Recently converted from the Facebook Store app to this one & I have been trying to add our existing instagram account to the Business Manager, but it's a dead link. The button choices are "ADD" or "CANCEL" & only cancel works. I've clicked on the IG page & every area in the box to see if that was the problem, but still nothing so all our new products are unable to be tagged on our instagram page. I suggest not to convert unless absolutely necessary. If support can email me, that would be greatly appreciated.

Jeffrey Campbell
미국
앱 사용 기간 4년 초과
답글 Meta개 2020년 9월 8일

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2023년 5월 18일

Absolutely a headache. I had previusly used the old Shopify Facebook Shop App some time ago and has been long uninstalled. However somehow the Commerce ID from that old app is still tied to my Facebook Page. So this new app will not install without removing the old ID. However Meta Support keeps telling me I dont have persmissions to disconnect this old ID and I need to have someone give me full permissions to do so. I have shown them the screenshots showing I have full permissions and yet it still keeps saying I do not have permissions. However they keep getting stuck in thier own flow chart and keep saying I need to ask someone for more permissions.... I am the owner of the company, facebook page, and shopify store. There is noone else capable of giving me any more permissions. I have asked them to tell me who has these magical abilities to give me more permissions, however I get the same flow chart response. It should not be this big of a hassle to install a app on my shopify store and link my Facebook page when it stands to make them money by me doing so.

Cobbco
미국
앱 사용 기간 4년 초과
답글 Meta개 2023년 5월 22일

Hi there,

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support]

2023년 11월 2일

I don’t know why meta ads/campaign creation option is removed from Shopify store->marketing. This is a very useful option and the ads created through that option give me good ROI.

I strongly recommend to add that option in Shopify marketing section

Hangower
인도
앱 사용 기간 대략 4년
답글 Meta개 2023년 11월 10일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link:

https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,

2023년 7월 16일

I live and operate my store from Nigeria. I don't know why up till now in 2023, I still cannot operate this sales channel just because of my country of residence. This has extremely limited my Shopify experience since I cannot connect Facebook or Instagram as a sales channel. Hopefully someday you get to trust and list my country so I can utilize this app.

Brown Skin Girl BSG
나이지리아
앱 사용 기간 대략 4년
답글 Meta개 2023년 7월 18일

Hi There!

We apologize for the inconvenience caused and thank you for taking time to leave a review. Please contact our Business Support team via this link if you have any other questions regarding country eligibility:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
Meta Support

2023년 1월 13일

Meta admittedly flagged my business page in error and reinstated it however my personal was also flagged and they never reinstated it! I have spent 2 years now trying to get my app channel to connect to my Facebook properly and to no avail! It’s cost me hundreds and lost me sales! They’re permanent restriction of my personal page and refusal to dig into why it was falsely flagged in the first place is causing me money still!

KrownDolls
미국
앱 사용 기간 대략 4년
답글 Meta개 2023년 5월 4일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2022년 12월 30일

I can no longer use my Facebook with my Shopify store. Why is that happening? If I can get some help that would great.

E-monae Jewels "LLC"
미국
앱 사용 기간 대략 4년
답글 Meta개 2022년 12월 30일

Hi There,

Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron

2022년 12월 22일에 편집됨

I had to set up again the Facebook & Instagram Sales channels after a hack to our Business Page. It is SO MUCH COMPLICATED now that you never know what might go wrong. After a month we managed to set up the Facebook Channel, but Instagram keeps returning an error message each time we try to reconnect it.
We have tried all possible solutions. The help team insists that the problem is not theirs but from the side of Shopify. Shopify in return suggest to contact Meta for a solution. Absolute mess, unfortunately!
UPDATE: Meta Support Team says that there are more than one Shopify accounts of ours and that fact that causes the problem. We never had a second Shopify account! They also said we should resolve the problem with Shopify. Shopify insists that the problem is within Meta. The problem goes on and on without hope.

Chalk Of The Town®
그리스
앱 사용 기간 대략 4년
답글 Meta개 2022년 12월 19일

Hi There,

Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron

2024년 5월 2일

APP NOT COMPATIBLE WITH MY STORE. NOT OPENING

Zenclouds
인도
앱 사용 기간 대략 2개월
2023년 3월 25일

doesn't make sense! It keeps saying:

"Each asset is already associated with a different shop. Please disable one to proceed."

with no option to proceed. No phone support. Nothing.

PIYOGA
미국
앱 사용 기간 대략 4년
답글 Meta개 2023년 5월 3일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].