Facebook & Instagram

What a disastrous FORCED roll out of Facebook Channel by Shopify. Bring back Facebook Shop + Instagram which worked perfectly! Since trying to install Shopify's forced switch to Facebook Channel, Business Manager Accounts created in Shopify will not link properly to our company's pre-existing Facebook(and therefore Instagram) page/account/etc. Shopify support has been MIA on this. A very frustrating and disappointing fail on Shopify's part. Still waiting for someone in Shopify support to present a solution...if they can't, then Shopify should let us revert to Facebook Shop and Instagram so we can successfully tag our products on social media posts again!!! Seeing numerous other poor reviews here, it makes me wonder if Shopify fully vetted this forced app change. They should be prioritizing service to long term customers rather than trying to control our Ad Campaigns...that's a failed power grab! For any store that is still successfully using Facebook Shop + Instagram APPS, DON'T CHANGE, until you are forced to. I regret being proactive. As we all know, successful ecommerce includes being able to tag your Shopify store catalog of products in your social media posts so customers have a seamless path from seeing products on social media to purchasing via Shopify store.

It helps but it needs lot of permissions and it is annoying to re-enter the password every time. But overall is great.

i love it!! so helpful!!! I wish lot of people using this channel to make their business in big market.

good like the update and security of the app and support for the same, term and condition not cleared

The app doesn't track the correct revenue, it sends duplicate purchase events to Facebook each time the user reloads the order confirmation page, and it does not send deduplicating information to Facebook.

The support is absolutely useless, I have been in contact with the special Meta support for this app, and they keep asking me to check
- the pixel setup (which by the way is managed by the app) and/or
- referring me back to Shopify to ensure the app is installed correctly (Shopify were the ones who referred me to Meta).

My Meta inquiry number is 909689016966830

Long story short - the app is broken and they don't care.

Ease of installation. Not every step was explained though, such as why something had to change and for what reason.

Procédure complète et bien détaillée. L'intégration de mon produit s'est faite sans problème. Pas besoin de grandes connaissances en codage ou programmation.

Really easy and quick! Allowed me to set things quickly and really get into the heart of things very quickly indeed. Simply and clear as to what was needed.

Absolutely useless. Cant connect because apparently I'm not the admin of my own account or the business page I created. Support is just AI auto responses that are useless.

So far, so good! I hope the facebook ads will drive conversion. Set up was easy. Waiting for results :)