리뷰 (8,022)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2022년 12월 30일

I can no longer use my Facebook with my Shopify store. Why is that happening? If I can get some help that would great.

E-monae Jewels "LLC"
미국
앱 사용 기간 대략 4년
답글 Meta개 2022년 12월 30일

Hi There,

Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron

2022년 12월 22일에 편집됨

I had to set up again the Facebook & Instagram Sales channels after a hack to our Business Page. It is SO MUCH COMPLICATED now that you never know what might go wrong. After a month we managed to set up the Facebook Channel, but Instagram keeps returning an error message each time we try to reconnect it.
We have tried all possible solutions. The help team insists that the problem is not theirs but from the side of Shopify. Shopify in return suggest to contact Meta for a solution. Absolute mess, unfortunately!
UPDATE: Meta Support Team says that there are more than one Shopify accounts of ours and that fact that causes the problem. We never had a second Shopify account! They also said we should resolve the problem with Shopify. Shopify insists that the problem is within Meta. The problem goes on and on without hope.

Chalk Of The Town®
그리스
앱 사용 기간 대략 4년
답글 Meta개 2022년 12월 19일

Hi There,

Aaron here with Meta. Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like more assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Aaron

2023년 3월 25일

doesn't make sense! It keeps saying:

"Each asset is already associated with a different shop. Please disable one to proceed."

with no option to proceed. No phone support. Nothing.

PIYOGA
미국
앱 사용 기간 대략 4년
답글 Meta개 2023년 5월 3일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

2023년 5월 2일

it shows unsupported. Tracking is my account restricted, i don't know why? i can't ask any helps for that.

LightingWay
캐나다
앱 사용 기간 대략 4년
답글 Meta개 2023년 5월 3일

Hi there!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2022년 10월 21일

The app does not work anymore. But before it stopped working completely, yesterday morning it had a VERY interesting announcement offering 10 thousand (!) euros worth of free ad credit. I took a photo of the screen. And please Meta keep your word now and give me my 10k ad credit!

Break Time
크로아티아
앱 사용 기간 대략 4년
답글 Meta개 2022년 10월 25일

Hi there!

Ash here with Shopify! Thank you for taking your time to leave us a review. I understand that you are experiencing an issue with "Your request couldn't be processed"/"Sorry, something went wrong". Our team is already working with Meta to address this error, I will be reaching out to you shortly through emails with more details.

I look forward to chatting with you!

Ash | Shopify Support

2022년 10월 21일

Not good. extremely difficult to manage, I wish we could start over, way too complicated once you are in deep

Catherine's Boutique
미국
앱 사용 기간 대략 4년
답글 Meta개 2022년 10월 25일

Hi there!

Paola here with Shopify Support. Thank you for taking the time to let us know about your experience with our app. I would love to know about your experience in order to ensure you have all the tools to make the app work for your business. I will be reaching out to your shortly through email.

Chat soon!

Paola | Shopify Support

2021년 10월 13일

What I did not enjoy about this app is that it's completely and utter useless. Won't connect. After trying a 100 times from different browsers and checking if my business page settings was ok, I checked the app in app store to see if someone had experienced similar issues. Indeed they had. For weeks. If your integration don't work, please have the decency to notify us or take it down until the issues are fixed.

Brønn
노르웨이
앱 사용 기간 대략 4년
답글 Meta개 2021년 10월 19일

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with the connecting to the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

2021년 9월 20일

I've been trying to reinstall FB and I'm getting the same error message - "this page can't be loaded right now"

PoochieBoots
미국
앱 사용 기간 거의 4년
답글 Meta개 2021년 9월 23일

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting the Facebook Channel connected. I'm going to look into this further and follow up with you in an email to open up the lines of communication here to see how I can help you.

Robyn | Shopify

2020년 12월 10일에 편집됨

I am finding this extremely difficult to set up - the matter is still not resolved and because the issues are at the Facebook end, Shopify support is unable to fix. Update - Well, Facebook now connected but Instagram rejected .... worth neither the time nor the effort trying to fix - delete the one star. Update 2 - Facebook now disconnected with this message 'Something went wrong when attempting to connect your business manager. Please try again later.' Issues with this App are still not resolved

Alicia Mai
영국
앱 사용 기간 거의 4년
답글 Meta개 2020년 11월 7일

Thanks for sharing your feedback! I can definitely understand how frustrating that may be. In that regard, I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2021년 11월 2일

TERRIBLE app. Always has a problem! Can't log in, can't do anything with this app at all! I wish Facebook didn't exist!

City Phrases
미국
앱 사용 기간 거의 4년
답글 Meta개 2021년 11월 4일

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with connecting the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify