Facebook & Instagram

OMG what a nightmare this app caused. It caused all of my products to duplicate and customer were ordering things that were sold out. Had to redo everything for my catalog on facebook. Negative 0 stars if I could.

Hi, I've been trying to set up Facebook Pixel since yesterday. It says " Sorry, something went wrong.
We're working on getting this fixed as soon as we can." Please help!

I have spent hours trying to connect items from Shopify to show in our Facebook shop. It keeps saying under review and there are no images showing. There is no support from FB to try and resolve. I am thinking of uninstalling as our customers cannot see what they are buying! Very frustrating.

The pits. Ever since they implemented reviews, people have been giving low stars for the most ridiculous things. I've removed it for my mental health. People are lazy and don't try to email first!

AGAIN. IT CONTINUES AGAIN. ONE YEAR LATER.

We cannot receive payments from sales channels. Help has been very limited. We will delete channel in the next 24 hours unless resolved.

PLEASE KNOW -- If you delete a product from Shopify for any reason (no stock, discounted etc) they remain on facebook in 'archived' or 'staging' status. While in this status, they don't appear in your FB shop but STILL APPEAR in your FB dynamic ads. After 25+ emails FB have no idea why or how to resolve. Shopify say issue is with FB, go back to them. Had to read Shopify app terms & conditions to learn app providers need to provide customer support. Still waiting for a response. Workaround was to remove entire catalogue from FB and re-sync (goodbye to all current ads on FB, had to re-make them all and go back to learning phase). Costed endless time and money. Both parties above think that's a workable solution every time. We have 1000+ products with 50 variants each Issue remains unresolved for 2 months and counting. **RESPONSE TO DEVELOPER'S REPLY --
Thanks for confirming via email that Shopify stand firm in the fact there is nothing it can do to correct this major issue - with a channel on your own platform. You could have just said this in your response below instead of waiting to email it to us. Cheers.

My shop hasn't been published because it doesn't comply with your Commerce eligibility requirements, but it doesnt tell you what requirement it doesn't comply with. I have been through the requirements and can't see what applies to me. If a shop is going to be declined then we should be told what requirement it doesn't comply with so it can be fixed. I only sell items for the home, there's no reason for it to be refused!

If i could rate this 0 stars I would.
I have changed to a new website, and do you think this pos app will let me disconnect my products? no.
I have disconnected the app as a sales channel, removed everything in fb business managers, and still my old website products are showing. please just disconnect already and let me connect my new website.

I have done this app multiple times and it doesn't connect. Shopify and Facebook/Instagram. It goes through all the prompts and says connected but it isn't working.

Worst service ever, tried to talk so many times with the shopify support, all times were unusable... spent all day trying to connect my store with facebook
SEEEMS IMPOSSIBLE and support team talks to you like is your own problem, please solve this NOW, we re paying for a service that u re not providing, im thinking seriously to leave you..