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2021년 11월 2일

I have tried unsuccessfully for 2 days to change the photos in 3 of my products. It seems that when I uploaded my catalogue to facebook, it changed the layout of my photos, so instead of seeing the product, you know only see a color. I'm at my wits end

Precision Gutters Ltd.
캐나다
앱 사용 기간 6개월
답글 Meta개 2021년 11월 4일

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with your products on the Facebook Channel. I do want to make sure that you get the support that you need, so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

2020년 9월 11일

Just trying for first time. Tell you later.Just trying for first time. Tell you later.Just trying for first time. Tell you later.Just trying for first time. Tell you later.Just trying for first time. Tell you later.Just trying for first time. Tell you later.Just trying for first time. Tell you later.Just trying for first time. Tell you later.

XIOS STORE
스위스
앱 사용 기간 6개월
2023년 7월 20일

i have tried this 2 different times in total since i started my business ans this by far is so unnecessary steps, I followed every step just to connect facebook so all my platforms are sync but forget this facebbok connection it is one huge headache

Divine Sanctuary Healing LLC
미국
앱 사용 기간 2개월
답글 Meta개 2023년 7월 28일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link:
https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2020년 9월 17일

The new integration with Facebook and Instagram is smooth and intuitive - fewer clicks for more outcomes. Easy collection curation is probably the most impressive aspect - update your store layout and collections in seconds. The store design is simple with enough room for brand creativity, and the store review process is quick.

Pineapple
영국
앱 사용 기간 6개월
2021년 5월 27일

This app has stopped working: Avoid at all costs until fixed. I have just used Socialhead's version and it was a piece of cake to set up and get working, with exceptional instant tech support . I spent too many hours going round in circles and had to draw the line somewhere - Look at the feedback for this app and you'll understand.

Antique Jewellery Online
영국
앱 사용 기간 6개월
답글 Meta개 2021년 5월 30일

Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Marcus, Shopify Support

2020년 11월 5일

i am unable to connect my instagram acct. thru this app. it does not show up as connected and when i click for it to connect, i get a message that it is already connected.... but it is not. been with shopify tech support which i waited 2-3 days for them to respond, they state it is not within their scope to help fix it. i have been working on this for weeks and cannot get it to work correctly........... i am losing business by the lack of concern by shopify

The Rusted Magnolia
미국
앱 사용 기간 6개월
답글 Meta개 2020년 11월 6일

Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you are receiving an error when trying to connect your Instagram account. I would like to hear more details on the issues you are experiencing, so I'll be sending you an email shortly to discuss. - Anna, Shopify Support

2022년 8월 11일에 편집됨

Horrible. All the sales channels that shopify offers are so frustrating.
I opened the google one a week or so ago. so many problems. Stupidly i thought let me try facebook channel. Spending the half hour it takes to set up the account isn't an issue. It's getting the you've been banned..... Like hello what is wrong with your company. I literally just added some info. I don't know if i did every step correctly but my god...so frustrating.
I understand that this wasn't shopify's fault. I'm just letting others no what they can be in for if the get this channel. Update: Totally banned by facebook. They don't let you know why. Very frustrating.

COMMUNITY LIGHTING & ELECTRIC SUPPLY
미국
앱 사용 기간 2개월
답글 Meta개 2022년 8월 11일

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I understand that you were seeing some kind of ban or disapproval on your Facebook accounts in the channel. These are actually decisions made by Facebook directly, and not something Shopify has control over. That being said, I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Charlotte | Shopify

2021년 2월 25일

So far it seems to have an easy transition, although I'm just at the beginning of creating my store on Facebook and Instagram

Pre-Set Fastening Solutions
미국
앱 사용 기간 6개월
2020년 10월 3일

Thank you Zuck for being part of my journey to my first million. Facebook takes a while to get used to, but I'm glad I stuck long enough to make it work.

FruitFace™
미국
앱 사용 기간 6개월
2022년 11월 2일

Inutile, non fa fare più niente, si blocca nella schermata dei cookie e basta, non si può più installare il pixel

myHouseNeeded
이탈리아
앱 사용 기간 2개월
답글 Meta개 2022년 11월 4일

Hi there!

Steve here from Meta! We’re sorry that you were running into trouble with the Facebook & Instagram App. We believe that we have resolved the Pixel issue that you described. Can you please try again to confirm that everything is now working for you?

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Best regards,
Steve