Facebook & Instagram , 리뷰 4,688개

전체 평점
3.8
평점 수준당 개수
  • 평점의 62%가 별 5개입니다
  • 평점의 15%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 16%가 별 1개입니다
2021년 3월 17일

I can't even download this app, it's just showing the URL is wrong, it should be fixed as soon as possible.

Itzus Collections
미국
앱 사용 기간 대략 1개월
답글 Meta개 2021년 3월 18일

Thank you for taking the time to share your feedback. It sounds like you are experiencing some issues with assessing the app. I'd like to look into this further for you so I will be sending you an email shortly to ask for more details. - Anna, Shopify Support

2021년 1월 10일

Had to come out of the app to look up my shop name because I have another url over the top of it and couldn’t remember the original. The two could be linked

Windy Arbour Farm Shop
영국
앱 사용 기간 3개월
답글 Meta개 2021년 1월 11일

Thank you for taking the time to leave a review. Merchant feedback is extremely important to us so I'd like to hear more details on your experience and the suggestion you have shared. I will be sending you an email soon. I look forward to hearing back. - Anna, Shopify Support

2021년 10월 29일

the app doesn't sync and Shopify customer service is sh*t. this specialty team they speak of doesn't exist. complete waste of my time

praterapparel
미국
앱 사용 기간 대략 1개월
답글 Meta개 2021년 11월 1일

Hello,

Jacky here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jacky | Shopify

2021년 1월 13일

I consider Shopify to be essential for the development of my business. I would like it to be better implemented in Romania

Senior Suport
루마니아
앱 사용 기간 4일
2021년 1월 27일

The app is super easy, straightforward and quick to set up. My sales channels were connected in no time at all and I don't know why it took me so long to start this process. Way easier than I expected.

StylWed
미국
앱 사용 기간 4일
2021년 6월 3일

It is very frustrating, Instagram approved my store but shopify keeps saying that it is not eligible, nobody gives me an answer, everything is message circles with nothing clear, without a solution I have days with the problem and nobody solves

Wei Joyeria
멕시코
앱 사용 기간 대략 1개월
답글 Meta개 2021년 6월 7일

Hey there! Thanks for taking the time to leave your feedback. I know there's a lot of moving parts to the world of e-commerce and I've sent you an email to help you with the next steps to getting this cleared up. Looking forward to hearing from you! | Jake, Support Specialist

2021년 2월 9일에 편집됨

This was a very straight forward process to follow. Easy to follow directions I would recommend everyone use this method.

CargoWinds
미국
앱 사용 기간 대략 2개월
2020년 11월 21일

use esta app pra la integra del pixel ufff fantastico me gusto mucho muchisimo deverdad estoy feliz creeme gracias otra vez ,ojala que viene mas actualizaciones pronton

RABEPAM
칠레
앱 사용 기간 대략 2개월
2021년 12월 29일

I tried accessing multiple times this feature, but all the time it shows am ineligible for this. Worst experience ever.

Kidbea
인도
앱 사용 기간 대략 1개월
답글 Meta개 2021년 12월 29일

Hi there,

My name is William from Shopify support. Thank you for taking the time to review our app, I see you've had a poor experience. I'd be happy to reach out to you to resolve this based on your personal account settings to get the app working for you moving forwards. Please look out for my upcoming email.

William | Shopify Support Specialist

2022년 2월 21일

If I could give Facebook a zero or negative number I would. I know it won't matter to them what is said here but this has to be conveyed. They awarded me a $400 ad credit for my Shopify store. Thought wow, that's really cool. Started to use it, and was $6 into it, when they suspended my Facebook account. But that's just the beginning. While under suspension (and not able to access my account) they decided to remove the ad credit. But not only did they remove the credit, but they also charged me $75 and $164.84. Of course, support won't answer any requests. That's Facebook, the King of being the worst customer service. Called my bank to see what could be done and the only thing I could do was replace the card I had given them (and many others online to pay for things). That was the only way to stop future charges from being assessed. I will NEVER use Facebook again. Not that they care but talk about UNETHICAL business practices. Facebook is the KING of them. Absolutely the worst app!

Personalized Gift Outlet
미국
앱 사용 기간 대략 1개월
답글 Meta개 2022년 2월 24일

Hey there,

Nate here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience with Facebook's ad credit. I'm going to follow up with you with an email to open up the lines of communication, so that I can provide your feedback to my team and assist where I can.

Nate l Shopify