리뷰 (8,253)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2020년 11월 3일

no se entiende muy bien. lo encuentro muy dificil.
todo el resto resulta muy facil pero este apartado no se entiende

maronasandlu
스페인
앱 사용 기간 대략 2년
답글 Meta개 2020년 11월 4일

Gracias por compartir tus comentarios! Trabajamos arduamente para mejorar la funcionalidad de nuestra aplicación, por lo que me gustaría investigarlo más a fondo. Le envié un correo electrónico y espero escuchar más de sus pensamientos pronto. - Abdalla, soporte de Shopify

2022년 10월 28일

TERRIBLE- DO NOT USE!!!!!!!! I HAVE BEEN HACKED AND SOMEONE RACKED UP 1500 ON MY ADS ACCOUNT!! NOONE CAN HELP ME. I HAVE HAD TO SHUT OFF EERY SINGLE CARD I OWN, ALL MY ACCOUNTS HAVE HAD TO BE FROZEN. MY LIFE LITERALLY JUST FLIPPED ALL BC FACEBOOK!!!!!!!!!!!

Cairns & Creations on Main
미국
앱 사용 기간 대략 2년
답글 Meta개 2022년 10월 31일

Hi there,

Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear about your experience here, I am going to follow up with you via email, so I can help you get in contact with Facebook's team about this issue.

Charlotte | Shopify

2021년 6월 13일에 편집됨

Very bad, there is always the problem of facebook detection error
The credit card information is sent to facebook, and it is impossible to judge whether the purchase event and api are duplicated, resulting in low advertising efficiency...
很糟糕,一直存在facebook檢測錯誤的問題
一下信用卡資訊傳送給facebook,一下購買事件和api重複無法判斷,讓廣告變的效益非常差....

EJZZ歐爵國際|台灣品牌
대만
앱 사용 기간 대략 2년
2023년 7월 1일

I can't use it as intended because they hate TikTok or something??? There could be other reasons but they do not provide specific examples.

Rhoda’s Flora
미국
앱 사용 기간 대략 2년
답글 Meta개 2023년 7월 6일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2022년 7월 31일

I have always struggled with Shopify's Facebook channel for one reason or another. As other reviews have mentioned, it spams all your followers every time you make a change to a product, and there is no way to turn this off. I ended up having to delete my Facebook Shop completely to avoid this.
Products are duplicated in my catalogue on Facebook any time I update them (e.g. new product name), some products don't appear there, products have wrong prices, wrong images. In short, it's a mess.

Lulu Babe
오스트레일리아
앱 사용 기간 대략 2년
답글 Meta개 2022년 8월 2일

Hello!

Paola here with Shopify! Thank you for taking the time to tell us about your experience with the Facebook Channel app. I completely understand where you are coming from. Deleted products are never truly deleted from your catalog for history purposes. However, products that were changed/deleted, will have their visibility as "hidden" or "staging", which means they will not be visible to your customers. I will be reaching out to you shortly to help you troubleshoot what is happening and set the next steps.

I look forward to chatting with you!

Paola | Shopify Support

2024년 1월 25일

I cannot use

Pedestrian Coffee
홍콩(중국 특별행정구)
앱 사용 기간 1년 초과
답글 Meta개 2024년 1월 26일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2023년 2월 22일

Very annoying interface and doesnt auto archive when items are out of stock so when you try to open other business accounts you get to click through one at to archive them because facebook doesn't view your account in "good standing". They need to clean this interface so bad, everything is beyond clunky.

Impulse Music Co.
미국
앱 사용 기간 대략 2년
답글 Meta개 2023년 5월 4일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
[Meta Support].

2022년 12월 2일

Help !!! I have been trying to get my shop to display again since this new meta I can’t . I’ve been trying for the longest and no resolve.

StylnU Boutique LLC
미국
앱 사용 기간 대략 2년
답글 Meta개 2022년 12월 2일

Hi there!

Steve from Meta here! Thank you for taking time to leave a review. I'm sorry that you're running into trouble.

If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can help you sort out your problem.

Thank you,
Steve

2022년 9월 22일

Unfortunatly this channel has not been working for me as well. I have reached out to customer support and have not heard a response. I really need it to work to share my business with my followers. No clue what I'm doing wrong.

LashesWithLove.yeg
캐나다
앱 사용 기간 대략 2년
2021년 1월 8일

I used the app so I could easily sell on Instagram Shopping. It makes the setup for that really simple, but unfortunately, it randomly, and automatically, posts updates as if they are coming from my shop's Facebook page saying: "Shop has Added a Product To Their Facebook". And I don't just mean one or two, like TONS of these posts. And it's random. It didn't just happen on upload, it happens regularly. Additionally, I only see it in News Feed. It isn't on my shops actual page to where I can delete it when I notice one. Its very frustrating and there is no solution. I have been following a support thread about it for a while, and many of us are having this issue and it isn't being addressed or resolved. So I'm going to have to uninstall this and lose my Facebook Shopping because of it. Shopify & Facebook: PLEASE FIX THIS!

Graham Collective
미국
앱 사용 기간 대략 2년
답글 Meta개 2021년 2월 10일

Thanks for sharing your feedback! We deeply appreciate your patience for this reply. The issue that you've described stems from a setting within your Facebook notifications. Meaning, this occurs entirely on Facebook without any relationship to our app. The way you would solve this is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should resolve your feed issue. Thank you! - Abdalla, Shopify Support