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Our ad account has been disabled after we set up the Facebook software, and dealing with Facebook has been a complete nightmare. I'm now attempting to uninstall the Facebook channel, which has proven to be a near-impossible task due to my inability to communicate directly with anyone inside Shopify and Facebook.
Hello there!
Thank you for taking the time to share your feedback and experience with the Facebook Channel. I understand that having your Ads account disabled can be frustrating. I will be following up with you through email with the next steps to request a review from Facebook, and also ensure that you are able to contact our support when you need. Look forward to chatting with you!
Paola | Support Specialist
Shopify is a lot better at giving help than you are. Shopify and Facebook should combine support services. It was difficult and I still have issues.
This app is so helpful in creating advertise, syncing products and sell on Facebook shop. I give it 5 stars because it also connects with Instagram.
great channel to promote leads and sales! Wish you provided more quick technical support to customers!
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Thank you,
Meta Support
Interesting to navigate, decent so far. Will provide a more accurate review after a few months of using
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
It was clear and understandable. No waste of time. I liked it a lot.
Though this review thing is a bit annoying with the MIN. 100 characters requirement :)
I used this app to connect to friends and relatives. Getting connected and updated on current situation and latest news.
Finding new friends in Facebook and suppliers somehow widen your connections and able to communicate instantly. Enjoying the chat through Messenger.
It's not hard to figure out but would be better with customer service attached for more help. I created this as a newbee but I am mostly guessing all the time.
Thanks for sharing your feedback! We offer support through our app's Get Support button, but I can definitely pass your idea up to our developers. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Thank you - you are making this easier and easier for small business owners to understand. It tool me months to understand the directions to delete the old Facebook app in "settings" - I though I had to do that in my Facebook. Finally realized it meant Shopify settings.
This channel helped when no one else did and helped me to finish setup with my business. Thank you much.