리뷰 (8,041)

전체 평점
4.3
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2022년 11월 1일

Error message after error message. Instructions that don't work. A new support staff member responds each time so there's zero ownership of actually helping you solve the issue. I just don't think Shopify integrations work, but they look shiny and fairly easy to use from the outside. Once you try to implement anything it takes weeks if not months to resolve.

Ruby Sampson
미국
앱 사용 기간 2년 초과
답글 Meta개 2022년 11월 3일

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

2023년 7월 3일에 편집됨

HORRIBLE support! If you contact Meta about an issue with the Facebook channel they blame the issue on Shopify and tell you to contact Shopify since the channel was downloaded on their platform. However, when you contact Shopify they re-direct you back to Meta because Meta developed, runs, and owns the app. Similar to every other app not developed by Shopify, it is Meta's responsibility to fix issues and provide app support, but they refuse to do this. It's a useless and endless circle with zero solutions.

BRECK + FOX
캐나다
앱 사용 기간 2년 초과
답글 Meta개 2023년 7월 6일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2023년 4월 20일

If you have a problem - no one is answering. nothing is working. Everything is super complicated. You get automatic customer service msg and that's it. trouble shooting leads you nowhere. They can suspend your account or block it without an explanation

I did try to talk to customer service several times, really, but I got nothing.

DEN'O Silver GmbH
오스트리아
앱 사용 기간 2년 초과
답글 Meta개 2023년 5월 3일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

2021년 3월 6일

Cant use the app! It won’t let me add it to my Facebook. 3 months and support can’t help me. Waste of my time.

Straight Up Craftin'
미국
앱 사용 기간 2년 초과
답글 Meta개 2021년 3월 8일

Thank you for taking the time to share your experience. That definitely sounds like a stressful situation, given that you have been trying for 3 months. I'd like the opportunity to look into the errors you are currently experiencing. I will be sending you an email shortly to ask for more information. - Anna, Shopify Support

2022년 8월 25일

Horrible app! always "did not comply with our community standards" and cannot contact chat support. And no button to appeal.

Valeur Skin and Body Clinic
필리핀
앱 사용 기간 2년 초과
답글 Meta개 2022년 8월 27일

Hi there,

Thomas here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Thomas | Shopify

2021년 3월 29일

This app seems to have the power to push feed to Facebook without approval. Be aware that any time you add a new product to your shopify store, Facebook publishes it on your timeline without letting you know!

Bed Bath Home - Whitehouse | Continental Linen
남아프리카
앱 사용 기간 2년 초과
답글 Meta개 2021년 3월 29일

Hey there! Thank you for taking the time to leave us a review. I've sent along an email to you outlining how you can create products without them immediately publishing to Facebook. Let us know if you have any questions! - Jake, Support Specialist

2021년 11월 27일

It keeps saying I'm limited on Facebook because Shopify Business Manager needs to connect and when click connect/add account from Shopify, it doesn't work. Stating I have to send a request. Then it says request sent. Totally confusing & is hurting my marketing and sales! Urgently need answers and solutions!

Pretty Fashionable Things Boutique
미국
앱 사용 기간 2년 초과
답글 Meta개 2021년 11월 29일

Hey there,

Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with setting up the Facebook Channel. We want to make sure that you get the support that you need so I'm going to follow up with you in an email to open up lines of communication.

Adil | Shopify

2023년 5월 1일에 편집됨

Come mai non posso collegare il mio account Shopify con Instagram è Facebook per taggare i prodotti che vendo? Dopo che il mio account Instagram è stato hackerato e ne ho dovuto creare un altro, non riesco più a installare l’app metà su shopify.

BoutiqueAnna
이탈리아
앱 사용 기간 2년 초과
답글 Meta개 2023년 5월 3일

Ciao!
Grazie per aver dedicato del tempo a lasciare una recensione. Ci scusiamo per l'inconveniente causato e vorremmo aiutarvi con una risoluzione. Contatta il nostro team di supporto aziendale tramite questo link in modo che possiamo contattarti direttamente e assicurarti la migliore esperienza possibile.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Grazie,
[Metasupporto].

2021년 2월 3일

I've tried setting this up many times. No success so far. I will continue trying. Considering the size of Shopify and Facebook this app should be much better.

Shop Limones PR
미국
앱 사용 기간 2년 초과
답글 Meta개 2021년 2월 6일

Thank you for taking the time to share your experience. I'd like to look into the issues you are currently encountering to get the app set up and working for your business. I will reaching out via email to ask for more details. I look forward to your reply. - Anna, Shopify Support

2021년 6월 13일

I have yet to be approved by FB for my Commerce Account. There is nothing wrong with my store or the products in it. I have met all your compliance issues and still you will not connect me. So now I cannot get my catalogue to show up on my FB biz page. It would be nice if there was more explanation why you won't approve me nor if there was someone who could help me. This is really hard for small business' and you know it.

The Swag Gal
미국
앱 사용 기간 2년 초과
답글 Meta개 2021년 6월 14일

Hello there!

Thank you for taking the time to share your experience. I understand how this can be difficult for a small business and we are here to support you to the best of our knowledge. Generally speaking, the commerce account needs to be approved by Facebook and they do not share with us the reasons why they have not approved you. With that being said, I will be reaching out to you shortly with more details, next steps and alternatives.

Looking forward to chatting with you soon! - Paola, Shopify Support