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2024년 7월 3일

As soon as I connected Shopify to Facebook and IG, both the social media accounts got restricted

PetQlo
오스트레일리아
앱 사용 기간 18분
2022년 9월 22일

facebook is the worst company someone can work with, its torturing trying to get this sale channel to work

Parashute
미국
앱 사용 기간 거의 2년
답글 Meta개 2022년 9월 26일

Hi there,

My name is William from Shopify support, I'm sorry that you've had such a negative experience. I'll reach out to you to discuss the specific challenges that have given you this experience to see if we can overcome them together.

William | Marketplaces Support Specialist
Shopify

2021년 3월 18일

We have HUGE problems activating the PIXEL and getting retargeting and dynamic adds to work. This is a big problem. Products do sync and that part works fine, but without a correct working pixel it is not usable. Contacted support but only receive links to (simple) existing HELP documents. Does anybody experience the same problems and got a solution?

Makers van Maastricht
네덜란드
앱 사용 기간 거의 2년
답글 Meta개 2021년 3월 22일

Thanks for sharing your feedback! I can definitely understand your frustration. I'd be happy to investigate your Pixel issue, but I will need more context from you. I’ve sent out to an email to you and look forward to your reply. - Abdalla, Shopify Support

2021년 2월 22일

I tried to connect Facebook sales channel with my Shopify store and it did not connect. There was a message error after completing the installation saying "There was a problem processing this action. Please refresh the page". After changing many emails during 2 weeks with Shopify support team and speaking with 5 team members, I received an email from Shopify saying that they can't solve this issue because it is from Facebook and they will close my ticket ID. I am disappointed by the support I received. The error appeared on Shopify platform, Shopify should help fixing errors on their platform.

I Dance Contemporary
이스라엘
앱 사용 기간 거의 2년
답글 Meta개 2021년 2월 26일

Thanks for sharing your feedback! I can definitely understand and appreciate your frustration. Due to the nature of our app, there is a level of dependency and impact on both ends of the spectrum. However, there are cases where issues that stem from Facebook are reflected in our app, but but do not have a causal relation to the app. It seems our technical team has investigated and ruled this to be the case for your issue. We strongly recommend that you reach out to Facebook's Support team to get that issue resolved. Thank you for your patience and understanding. - Abdalla, Shopify Support

2021년 3월 3일에 편집됨

lot of glitch. stay away from facebook if you like to increase your sales. Facebook is a open book giving and selling our data to others

shop416.com
캐나다
앱 사용 기간 거의 2년
2020년 9월 24일

Not working. When I try to connect our FB Business Account, it finds a wrong account and I cannot change this wrong account to my Business account.

MIOPS
미국
앱 사용 기간 거의 2년
답글 Meta개 2020년 9월 25일

Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support

2022년 10월 21일

Cannot get our Shopify Plus account to sync with Facebook Commerce Center. Support has been essentially useless.

Billion Dollar Beauty
미국
앱 사용 기간 거의 2년
답글 Meta개 2022년 10월 27일

Hi there,

Thanks for reaching out with your feedback! My name is Vance and I work for Shopify support. I can take a look at your store and help you determine the steps we can take to reach a resolution. Please look for my upcoming email so we can talk about the specifics.

Vance | Shopify Support

2022년 6월 20일

The sync with Facebook is awful. Products I already remmoved from my store still on Facebook and I CAN'T remove them. I thought I was doing something wrong 'til read the comments here. And now there's a new problem: I can't tag any products on Instagram. This app could be a great option for us retailers, but it's better to manually add products to Facebook Commerce. Solve this sync issue. You don't have to answer me with generic answers, just forward our complaints to your development team.

Nikompras
브라질
앱 사용 기간 거의 2년
답글 Meta개 2022년 6월 22일

Hi there!

Paola here with Shopify Support. Thank you for taking your time to let us know about your experience with our app! Every feedback counts and is delivered to our developers in order for us to provide a better experience to our merchants.

I completely understand how this situation can be frustrating. To give you more context, products are never truly deleted from the Commerce Manager, but their status is changed to "staging" or "hidden" instead of "active". Meaning that the products that were deleted from your Shopify store should not be visible to your customers on Facebook.

Regarding tagging your products on Instagram, we need to investigate each case individually to determine if the issue is on Shopify's end or Instagram's end. Although our app makes it easier for you to connect your Facebook accounts, Facebook and Instagram are third party platforms and we do not have access to your settings with them. We are only able to help with settings and errors happening on Shopify's side.

With that being said, I will be reaching out to you shortly for us to troubleshoot what is happening in your store and provide the next necessary steps for a resolution. I want to make sure you have all the support needed to take the most out of the Facebook Channel.

I look forward to chatting with you!

Paola | Shopify Support

2023년 10월 5일

When disconnect or connect shopify app or also if install new this app. every time create new shopify product catlog in facebook by this app. why not give option for selection catlog so not create new one

Anaara ethnic
인도
앱 사용 기간 1년 초과
답글 Meta개 2023년 10월 6일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2022년 10월 21일

Finally syncs multiple images to the catalog feed. STILL doesn't sync tags and collection information to the Facebook Feed. Why?

Bawah
아랍에미리트
앱 사용 기간 1년 초과
답글 Meta개 2022년 10월 25일

Hi there,

Thank you so much for the review of the Facebook channel. The channel is currently undergoing a transition from ownership by Shopify to be owned by the third party. We've been clear with our merchants about this process and happy to help where possible as such we will gladly pass on the request for future development of the channel for Meta to review. I'll also reach out to see if you have additional feedback for Meta.

William | Marketplaces Support Specialist
Shopify