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I use this app to help me grow my business. I really like how it work. This app helped me a lot with the growth my business, it is very good for store traffic. It's great!
An absolute joke of an app! My facebook account was hacked two months ago, which meant my business page on Facebook also disappeared. Facebook has not even bothered to reply to my message regarding this. I therefor had to set up another personal Facebook page and a new business page on Facebook. When I try to connect this app to my new Facebook page, it tells me that someone else owns the the domain. So with Facebook not bothering to reply, I'm stuck without the ability to sell on Facebook. Absolute waste of time!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Facebook channel app. We want to make sure that you get the support you need regarding the issues you are facing with the channel. I'll be sending an email shortly to open up the lines of communication and help where I can.
- Nate | Shopify
I used this app to set up my business on Facebook. I was actually dreading having to do this. I'm blown away at how fast the entire process was. I'm quite pleased.
I keep trying to connect my actual facebook commerce account and this app is a mess. It doesnt even work, why does it exist? Is there any other way to connect to Facebook? I want my money back from shopify if they cant provide the very basic business function that was promised to me as a business owner and consumer. It just refuses to connect, and apparently everyone is having the same issue. Please assist.
Hi there!
Paola here from Shopify! I understand that it can be very frustrating to be unable to connect your Facebook account. To give you a bit more context, Facebook Commerce Manager is a platform to set up a shop and manage sales on both Facebook and Instagram. Usually, it is required to create a new Commerce Account that is associated with your Shopify store. This step is important because when you’re bridging a connection between Shopify and Facebook, you’re syncing your Shopify owned product catalog over to Facebook’s side of things. It is important to note that Facebook needs to approve it based on their commerce policies. I will be reaching out to you through email shortly to provide you with more details.
I look forward to chatting with you.
Paola | Shopify
1) Even though you have several product images in your shopify catalogue, only one image is synched to Facebook - and it's not even the 'main/first' image of your product. It's a random selection. Looking at Shopify's community it seems that several shop owners have the same issue. 2) It would be nice with an option to force a sync of all products to the facebook catalogue.
Thank you for sharing your feedback with us. I can definitely see why having the ability to sync over multiple product images would be a good feature to implement in the future. I will be forwarding your review to our developers as a suggestion for future improvements. Thanks so much for bringing this to our attention and hopefully this will be a feature we can offer in our app soon. - Anna, Shopify Support
I have not made a lot of progress yet. What I've noticed so far is that it's importing products that I've already removed from my shopify page so I'm trying to figure out how to manually sort it.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I am very new to this app. I am using it to help me with my store. So far so good, I look forward to tell you about the results.
Hello! What is happening with the Facebook & Instagram application? I can't escape this error anymore! I logged in from various devices, browsers, incognito, but the error still persists. Please do something!!! I'm wasting time that I can't buy or give back...I'm not god. I uninstalled the application, and at the end I still get this message:
''Something went wrong
Something went wrong. Please try again''
When I submit for review shop, I receive the error mentioned above. Meta Business says that my store complies with the Meta terms and conditions. I do NOT understand why it worked until now, and now suddenly it doesn't work anymore. Why does something so simple have to be complicated?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
Once I was able to get in to Facebook, the steps were reasonably easy to follow and the legal jargon was understandable for the most part.
Just started using the new interface, will update after more user experience and setting up commerce channel.