리뷰 (8,349)

전체 평점
4.3
평점 수준당 개수
  • 평점의 66%가 별 5개입니다
  • 평점의 14%가 별 4개입니다
  • 평점의 5%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 13%가 별 1개입니다
2023년 1월 28일

I need help connecting my view store on instagram i did everything fb and instagram asked me to do c

SoulTreebeadingco
미국
앱 사용 기간 2년 초과
답글 Meta개 2023년 5월 4일

Hi There!
Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!
Thank you,
[Meta Support].

2021년 1월 12일에 편집됨

Finally! An easy to setup, fully working, Facebook connector tool. Very easy to setup, no matter if your are connecting to FBM or single accounts, both for Facebook Pages and Instagram accounts. I don´t use the marketing tool for creating ads directly on the plugin, but it's great that it generates audiences, so you can just use them quickly from your FBM account. Facebook Catalog tool works great.

Excel Digital Life
멕시코
앱 사용 기간 2개월
2020년 9월 16일

This is the most annoying app ever! I spend more than 10 hours just to repeat the same steps over and over! It should be so simple and it's just a Bloody nightmare! Facebook Marketing is not working! I keep on getting the same issues when trying to do the set up for my Ad account. I keep on getting this; This ad account needs to be added to the selected Business Manager to continue. And when i added my account guess what? This ad account couldn’t be added to the selected Business Manager because you’ve reached the maximum number of allowed ad accounts. Contact Facebook support to learn more..... I have contacted them and now is 5 hours waiting! This is Facebook for god sake!

BindiDesigns
스페인
앱 사용 기간 2년 초과
답글 Meta개 2020년 9월 17일

Thanks for sharing your feedback! I definitely understand your frustration. In that regard, I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support

2022년 11월 1일

Error message after error message. Instructions that don't work. A new support staff member responds each time so there's zero ownership of actually helping you solve the issue. I just don't think Shopify integrations work, but they look shiny and fairly easy to use from the outside. Once you try to implement anything it takes weeks if not months to resolve.

Ruby Sampson
미국
앱 사용 기간 2년 초과
답글 Meta개 2022년 11월 3일

Hi There!

Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need. If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you,

Aaron

2020년 10월 13일에 편집됨

I only just setup this app, but it was very easy. Just a step by step wizard which worked just fine. So now I can start my pixel to find audiences.

meowhappycat
퀴라소
앱 사용 기간 2개월
2020년 11월 11일

la configurazione per facebook è stata rapidissima, con instagram un pò di problemi, ad oggi dopi 15gg ancora non ho trovato una risoluzione

Il Piacere D'Abruzzo
이탈리아
앱 사용 기간 2년 초과
2021년 3월 21일

Had issues using a prior page that I was owner of, ended up creating a new one. Otherwise, easy experience

FiveThreads.me
미국
앱 사용 기간 2년 초과
2023년 7월 3일에 편집됨

HORRIBLE support! If you contact Meta about an issue with the Facebook channel they blame the issue on Shopify and tell you to contact Shopify since the channel was downloaded on their platform. However, when you contact Shopify they re-direct you back to Meta because Meta developed, runs, and owns the app. Similar to every other app not developed by Shopify, it is Meta's responsibility to fix issues and provide app support, but they refuse to do this. It's a useless and endless circle with zero solutions.

BRECK + FOX
캐나다
앱 사용 기간 2년 초과
답글 Meta개 2023년 7월 6일

Hi There!

Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

2021년 2월 12일

This process seemed easy. I haven't had the chance to review my Facebook store, so I am trusting that it worked like described

RL Spears LLC
미국
앱 사용 기간 2년 초과
2023년 4월 20일

If you have a problem - no one is answering. nothing is working. Everything is super complicated. You get automatic customer service msg and that's it. trouble shooting leads you nowhere. They can suspend your account or block it without an explanation

I did try to talk to customer service several times, really, but I got nothing.

DEN'O Silver GmbH
오스트리아
앱 사용 기간 2년 초과
답글 Meta개 2023년 5월 3일

Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].