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The details were fine follow through until the end. Everything is very understandable and easy to follow.
love you facebook
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This app has never worked once. After downloading, without entering any facebook/instagram login details or credentials, the app immediately begins connecting. Connecting to what? I have no idea. The connection fails and it tells me " SOMETHING WENT WRONG Your details couldn’t be submitted yet. Try again in a few moments". I have spoken to Meta and Shopify customer service AT LENGTH. Shopify directs you to Meta customer service. Meta directs you to Shopify customer service. As others here have reviewed, this is just a back and forth of copy-and-paste answers which involve you doing VERY SIMPLE trouble shooting like clearing cache and changing browser. They might as well ask me to restart my computer. I have also been asked to send the same information I have already sent. I even took a screen recording and showed them the exact issue. Additionally, just as others have reviewed, they will continue to close the ticket immediately each time. Finally they said it is not their problem and to contact Facebook.
LOVE THIS PAGE
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Meta Support
It was easy and simple. Thanks for everything! I will be in business with Shopify and Facebook for a long time.
The worst Support team I've ever been in contact with. They all ask the same stuff, never read what your actual Query is, all they know how to do is to tell you "Send a Screencast, send your email and number" they make you repeat your Issue OVER AND OVER , then they connect you to a different operator each time, so again you'll REPEAT your Query, only for them to give you NO SOLUTION. I contact them 5+ times for a simple issue.
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Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.
https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram
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[Meta Support].
User friendly. Must do it from computer and not mobile. Setup took 1 hour for 2000 products which is not bad.
Quite amazing how it creates great connectivity with Facebook & Instagram collectively for easier integration and accessibility.
Es muy útil, aunque un poco difícil de usar, pues las cosas están escondidas.. No se, también he tenido problemas para conectar con shopify y los productos. Quizá no soy muy habil..no lo se,
great
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Meta Support