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Hello! I've come across two critical issues regarding orders from Instagram and Facebook. First, the customer information lacks a phone number, even though I've configured it as "required" in Shopify checkout settings. Can you please ensure the phone number field is mandatory for Facebook and Instagram orders?
Secondly, when fulfilling orders from Facebook and Instagram via Shopify, it doesn't send a shipping confirmation email to the customer. This leaves them unaware of the shipment status. Can this be addressed? Thanks!
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Thank you,
[Meta Support].
Lätt att konfigurera, bara att följa anvisningarna.
Startade kopplingen till Shopify så får återkomma med säljresultaten lite senare
good app. Is user friendly and of course reaches all types of platforms. I wish the set up was a simpler process.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I didnt understand why there were some many items to set up. WHy i had to select so many things. all that was needed need to be my primary account, my business account and a card to charge.
I used this app for my online shop and it is really helpful. The set up is so easy and I can also navigate easily
A app é muito boa para quem trabalha com ecommerce, conseguimos gerir tudo através de um só lugar! é incrivel
it was little complicated to use it and kind of expensive. it was hard to figure it out in the beginning but later on i was able to manage it. they should definitely lower the advertisement prices.
I found it easy to use and to add my products. I think FB is an important channel for sales. I do wish they would fine tune their bots though. If I advertise animal prints the ads get banned for breaching animal cruelty rules.
I use the app to get my products on social media hoping for the best :) Its easy to use if you follow first shopify's help center
Helped me a lot with advertising my boutique! Was pretty easy to use and did not give me such a hard time.