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App is good, recently updated... How do I remove the 'message us' speech bubble now that Facebook messenger messages come through the Shopify chat - I don't want 2 speech bubbles on my page..
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm more than happy to help resolve the issue that you are facing with the Facebook Channel so I'm going to follow up with you in an email to open up lines of communication.
Adil | Shopify
Very helpful and it works surprising because of all the apps don't always work. However, asking is begging
Sehr hilfreich, dadurch hat sich mein Leben verändert und ich habe jetzt 2 Kinder wegen ihnen und eine freundin
I USED THIS app to help me promote my products on social media. I'm quite confused as to how to even make a post. Other than that , all good.
Thank you for taking the time to share your experience. Your feedback is extremely valuable to us and I want to ensure you are getting the most out of our app. I will be reaching out via email shortly to connect with you. Look forward to hearing back. - Anna, Shopify Support
If I could, I would give 0 stars. Have not been working for months, I have tried to solve it by myself and paid other people as well, but the problem hasn't been solved. I have communicated with support from both Meta & Shopify and they just put the ownership of solving the problem to the other. Shop connections are not working at all. The only thing which did work is the pixel, but who cares really... Currently, even the connect account button is not working so it is totally worthless, as I cannot even raise a support ticket after they closed the previous one because they said Shopify needs to fix it. Not to mention 50% of the people I spoke to (Support) were asking me to do the same thing over and over again as if I am an idiot. Very low quality of overall service, core functionality not working.
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I hope that the feed works this time; hate having only the worst early stuff on Facebook. I do love that I have the ability to reach new audiences through Facebook, where people who like colorful art on consumer goods have a carefree shopping experience (we hope).
Ok I had to do a new review update. This sucks! This is made so complicated. Everything I post get some kind warning, not following rules & regulations, goes against the rules but yet, I have all new products and it keeps pulling old products I don't even carry anymore. I have NO clue what I'm doing anymore. Why can't someone just set it up for me so it is done properly and I'm not having to go through all these difficulties.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
I knew nothing and it worked. I hope all the apps are as easy as this one. I have nothing more to say.
I use to link my shopify store to my Facebook shop. I read and follow the instruction took some time, but was able to connect.
great app. very convenient to use. I'd love to recommend to anyone around. It boosts my sales on facebook.