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An absolute joke of an app! My facebook account was hacked two months ago, which meant my business page on Facebook also disappeared. Facebook has not even bothered to reply to my message regarding this. I therefor had to set up another personal Facebook page and a new business page on Facebook. When I try to connect this app to my new Facebook page, it tells me that someone else owns the the domain. So with Facebook not bothering to reply, I'm stuck without the ability to sell on Facebook. Absolute waste of time!
Hi there,
Nate here from Shopify. Thank you for sharing your feedback regarding your experience with the Facebook channel app. We want to make sure that you get the support you need regarding the issues you are facing with the channel. I'll be sending an email shortly to open up the lines of communication and help where I can.
- Nate | Shopify
I keep trying to connect my actual facebook commerce account and this app is a mess. It doesnt even work, why does it exist? Is there any other way to connect to Facebook? I want my money back from shopify if they cant provide the very basic business function that was promised to me as a business owner and consumer. It just refuses to connect, and apparently everyone is having the same issue. Please assist.
Hi there!
Paola here from Shopify! I understand that it can be very frustrating to be unable to connect your Facebook account. To give you a bit more context, Facebook Commerce Manager is a platform to set up a shop and manage sales on both Facebook and Instagram. Usually, it is required to create a new Commerce Account that is associated with your Shopify store. This step is important because when you’re bridging a connection between Shopify and Facebook, you’re syncing your Shopify owned product catalog over to Facebook’s side of things. It is important to note that Facebook needs to approve it based on their commerce policies. I will be reaching out to you through email shortly to provide you with more details.
I look forward to chatting with you.
Paola | Shopify
Not too Shabby--- Pulled me thru!!! Was A bit confusing... but I made the connection..................
Hello! What is happening with the Facebook & Instagram application? I can't escape this error anymore! I logged in from various devices, browsers, incognito, but the error still persists. Please do something!!! I'm wasting time that I can't buy or give back...I'm not god. I uninstalled the application, and at the end I still get this message:
''Something went wrong
Something went wrong. Please try again''
When I submit for review shop, I receive the error mentioned above. Meta Business says that my store complies with the Meta terms and conditions. I do NOT understand why it worked until now, and now suddenly it doesn't work anymore. Why does something so simple have to be complicated?
Hi There!
Thank you for taking time to leave a review. We apologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram so we can follow up with you directly and ensure you have the best possible experience.
Thank you,
[Meta Support].
I had installed the Businessmaster account and connected to my Facebook account and anything went wrong, which I am not aware of what it was. I had to identify myself, which I did, but I never received an answer on many requests I wrote to Facebook. Nothing. I contacted Shopify, but I was told to contact Facebook. That I repeatedly did without getting any response. Absolutely disappointing and frustrating behavior, no clou of customer and user orientation. So I deleted everything connected to Facebook channel.
Hello there! Thank you for taking the time to share your feedback and experience with the Facebook Channel. We do our best to help out with in any way we can. I will be following up with you through email to share some additional modes of contact that can help when getting in touch with Facebook. Looking forward to chatting with you! Spencer | Support Specialist
A little confusing setting up. Would also prefer not to spending hundreds of dollars on ads just for my post to be seen by my regular followers
Thanks for sharing your feedback! I definitely know the feeling of high ad spend costs. It's never any fun. I’ve sent out to an email to you and hope to hear back from you soon. - Abdalla, Shopify Support
Okay to use. Fairly easy to set up but a bit difficult to find the accept bottons - some at the top, some at the bottom. Needs consistency.
excelent
Hi There,
Thank you for taking time to leave a review. We appreciate hearing from our customers!
Thank you,
Meta Support
It's not working. I am disappointed : get an error message. i can't even connect to the facebook and connect my pixel.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. It sounds as though your shop is being affected by a known issue on Facebook’s team which their team is working on resolving. I'm going to follow up with you over email to open up the lines of communication, in order to let you know when the issue has been resolved!
Charlotte | Shopify
I'm so confused after trying to set up my store and get it functioning that I honestly don't remember all I've done this afternoon. But from what I recall, this part of the process has been easy.